mortal train conductor

Chapter 194 Reporting is not a shirk from being inspected with a positive attitude
Negative reporting work disgusts the leaders and superiors, so when reporting, there is a hint of shirking responsibility, which means to tell the superior clearly—oh, I told you, yes You are responsible for anything, I don't care about it.

A positive report makes the superior feel respected, and Tongjin can also feel that the subordinate is actively and conscientiously working hard to solve the problem.For example, after a problem occurs, report to the superior that a certain problem has occurred in our team. Now the team has adopted three measures, one is what, the other is what, and the third is what... to avoid the expansion of the problem.Now to report and listen to instructions, the team's suggestion is...

In this way, the higher authorities and leaders can feel that the subordinates are working very hard. Although there are problems, the occurrence of problems is often inevitable. How to solve the problems perfectly is the most important thing. Now The subordinates reported to themselves, talking about the work they are doing now and the suggestions they can take action.No matter what kind of leader you give, you will definitely give the most support. Even if the problem is not solved in the end, or the problem is inevitably enlarged, you can't blame the subordinates. After all, the subordinates have taken effective countermeasures .

And for the former's report of shirking responsibility, no one will have a good face.Not to mention that the problem has not been enlarged, even if you report this problem to me now, the leader should ask the reporter: "What do you want to do? Report to me all the problems? What do you need your on-site management personnel for? Rules and regulations How is the system stipulated? In case of an emergency, what measures should be taken at the first time? Has the emergency plan been activated? Has it been foreseen in advance? "

A lot of questions will often make the reporter dizzy. If he is a smart person, he will know that there is a problem with his report, but a dull person will complain to the higher authorities and leaders. If he is not pragmatic, he will reprimand his subordinates. , and this kind of reporter does not look for reasons from himself, why does he get the full support of his superiors when others report?Why do other people's reports to superiors not only do not dislike but also appreciate?Why is my report like this?
It’s still the same old saying, you need to think differently. If you can look at such a report from the perspective of the higher authority, you should have the same impatience and the same question: you don’t know anything about the situation on the spot, just listen to the bottom line A difficult problem was reported, and the cause, process, result, and current solution to the problem were not reported, or there was no on-site solution, and they wanted to rely on the superior to remotely command to solve the on-site problem. Untenable, not feasible at all.

When encountering problems, what is most needed is to perform their duties and take responsibility. The higher authorities also want to solve the problem quickly. If on-site command is adopted, the on-site operators often need to provide accurate first-hand information and emergency operations on the spot. , preventive measures, etc.

Take the problem of passenger jumping in Liu Qun’s team a while ago as an example. It is very artful to report to the superior——A ​​passenger jumping in our team happened in the section... The staff has already taken emergency brakes and is about to get off the car to proceed. Searching, and has already reported to the bureau where the customer is located... Wait for a series of on-site situations, on-site disposal and report to the superior, who will quickly outline a scene in the mind of the superior, so that the command will be targeted and accurate attack.

And if the train conductor only reports one sentence—someone in our car jumped off the train, please give instructions.How do you want the leader to give instructions?Do you still want the leader to open the emergency plan in his mind and tell you what to do in the first step?What about the second step?

Watching inspector Li, who kept flipping through the income ledger information of his team, Liu Qun said to inspector Li: "Inspector Li, take your time, I will go to the sleeper car to accompany inspector Wang to check the work of the sleeper car. And according to regulations, the time for my car door safety inspection is also up, so I went to the sleeper to inspect the car door again."

Inspector Li said: "Okay, Liu Che, you go and do your work first, and the duty officer and I are here to check the information."

Liu Qun and the middle-aged woman who was going to take care of her old mother got into the sleeper car one after the other.Liu Qun walked all the way forward, and every time a carriage passed by, the conductor would briefly report to Liu Qun the brief situation of the income inspection and inspection.

Several carriages passed by and no passengers were found to have exceeded their seats, exceeded their stops, or their ride conditions did not match.

When he walked to the No. 14 carriage, he saw Wang Jicha and a policeman in the carriage, checking the passengers with ticket clips. The conductor Ye Xuan accompanied him and reminded the passengers to go back to their berths.

Income inspection, as expected of dealing with income management work every day, is also very familiar with the situation in the passenger train compartment, so I told Michelle Ye to go to the restroom in advance, and gave the passengers a good notice. Passengers in the restroom should return to their berths as much as possible. People, please temporarily lock the toilet, and then open it for passengers to use after the inspection.

Liu Qun greeted Inspector Wang who was checking the number of people: "Hello, Inspector Wang, I have accompanied Inspector Li to check the work of hard-seat cars. Now, I would like to ask you what shortcomings our team has."

Inspector Wang said slowly: "Liu Che, no problems have been found so far. It seems that the team management is very strict, and the income work is also very tight. They have done a good job."

Liu Qun smiled modestly and said: "Wang Inspector, you have praised us. We have done a good job. Isn't it the result of your tireless inspectors who are constantly urging and reminding you? It all depends on you. They have worked tirelessly on the thousands of miles of railway line day and night, urging our train crew to do a good job in all aspects of income, so that we can achieve today's little achievements."

Inspector Wang said with a smile: "Liu Che is really good at talking, and he gave the credit to our inspectors. I have inspected many train crews, including those from outside the bureau, but there are very few train conductors like you. The train conductor always looks very nervous, and when he accompanied us to check, he often asked us where to get off, and it seemed that he wanted to see us as the gods of plague and send us off the train earlier."

Liu Qun said: "Wang inspector is really good at joking. In fact, your arrival is an inspection of our team's work. If we find a problem, it is our love for us. Then we will correct it immediately if it belongs to the system and regulations. Regarding implementation issues, then we will re-emphasize them again in the boarding meeting and departure meeting, so that everyone can learn the rules and regulations well.

I think it is a good thing to be checked, just like the annual health checkup organized by our unit.Regular physical examinations are required to ensure that serious diseases do not suddenly occur. The same is true for team management. Frequent inspections and frequent beatings will promote standardized operations. Even if there are problems, it will not be a major flaw. The extra-large problem of people being laid off and waiting for work. "

(End of this chapter)