mortal train conductor

Chapter 195 Acknowledging Compassion

Wang inspector said with a smile: "Oh, you really can talk. It would be great if all the inspected units have this kind of thinking like you. In fact, our goal is to promote the team to continuously improve various tasks of income management. The starting point is as you said, to nip the problem in the bud as much as possible, and eliminate it before it occurs. If there are some common problems, then similar circulars will be issued, and even some regulations will be revised or partially revised. system to adapt to revenue management in the new situation.”

Liu Qun said: "Yes, your inspection work is very helpful to team building, and our team is very welcome."

At this time, Wang inspector said: "I have checked Section 10 of the sleeper car since the 5th, and I have not found any income management problems, which proves that the work of the team is very solid. Let's go to the camper car to have a look at the camper car. Condition."

Liu Qun said: "Okay, Wang Jicha, I will be your pioneer in the front. Open the road in the mountains and build bridges in the water."

Wang Jicha said: "Don't dare, let's go there together." He said to the policeman: "Thank you for your cooperation, you can do other work first, I will go there with the train conductor."

Liu Qun led the way first, and Wang Jicha returned the wallet to Ye Xuan.

Michelle Ye hurriedly took the ticket folder and took it back to the flight attendant room for safekeeping.The management of ticket folders in sleeper cars is a very important task. The requirement is that in addition to the triangular door locks in the crew room, built-in locks or external padlocks must be installed on the drawers to lock the ticket folders.

In Brother Passenger Depot, there was once a problem that the conductor of the sleeper car lost his ticket when he was working in the car.The train crew is to blame for this kind of problem. Many passenger tickets need to be reimbursed. If you lose the ticket, the passenger cannot be reimbursed. Moreover, the ticket is also needed as a voucher when leaving the station. It is inevitable that the person responsible will compensate. up.

Liu Qun warned the sleeper car conductors of the team that the more inspectors there are, the more they must show strict locking of ticket holders and strict management.Do not open the lock in advance, prepare the ticket holder in advance for the inspector to check, the conductor must open the special lock and take out the ticket holder in front of the inspector only if the inspector asks to check the ticket holder.

Otherwise, if you take out the ticket folder directly from the unlocked drawer, the inspector will probably record a note in the inspection record—the ticket folder was not locked in time.

Liu Qun and Wang Jicha walked towards the camping van.In fact, the aisle of the sleeper car is also very narrow, and there are often passengers sitting on the side seats watching mobile phones, chatting, etc. Generally, if you want to walk fast, you need to mutter in your mouth—come, please let me go; excuse me, excuse me, let me pass .

But inspector Wang who followed behind found that Liu Qun did not say that. What Liu Qun said was: "Please take good care of your luggage and valuables. If you have special valuables, you can contact the train police. Hey, who does this phone belong to? Please keep it away and don’t put it on the small table in the aisle; kid, please don’t run back and forth in the car, go back to your parents; who does this suitcase belong to? Help you re-adjust it, place it safely, and put it firmly."

Accompanied by such words, the passengers in front knew that the train staff must be coming, and they all sat aside one after another to let the staff pass.

Wang Inspector said to Liu Qun: "Liu Che, you have to go forward on this side and do a good job of safety publicity. It really kills two birds with one stone."

As Liu Qun walked forward, he said to Wang Jicha: "Wang Jicha, what you said is that you have to make a noise anyway, and ask passengers to give way to yourself, so why not say something useful and make some safety publicity instead of just talking about it?" Simply saying, please give way, in fact, the effect achieved will be higher than simply saying 'please give way'. And the accompanying effect of 'please give way' has also come out."

Inspector Wang said as he walked behind: "It seems that being on the train is indeed very tempering. Most of the train managers are slick and intelligent."

Liu Qun said: "Wang inspector, you are too good at boasting. The key is the environment. As a train conductor, if you can't handle all kinds of problems and passengers, then you can't do it. I can’t go on anymore, it’s the passengers who forced the train conductor to the 72 change, and it’s not that the train conductor is born to be able to talk with others.”

Wang Inspector followed up and said, "Oh, but it's better to be busy as a man, let you stay at home every day, wash and cook, while your wife goes out to start a career, can you bear it?"

Liu Qun said: "Yes, isn't it good to sing a song? 'Men are tired'. The whole family is carried on our shoulders, especially when we are in our 40s. There are old people, young people, and wives in the middle. When employing people. In the unit, people of this age group are also used as the main force, so work must figure out some tricks, try to kill two birds with one stone as much as possible, and kill two birds with one stone. It is equivalent to doing one thing and achieving two things. As a result, it saves energy and time.”

Wang Jicha said: "Train work is really a training, I found that your train staff are basically dull and not talkative."

Liu Qun said: "Yes, if you have a dull personality and don't like to talk, come to the passenger section to exercise. It will take you a few months to make you extroverted. , at least I will train you to speak in public without blushing. Otherwise, there is no way to survive in the train environment. Many passengers need to use language to communicate and serve. When welcoming and serving passengers on the train, people feel that they are blunt and unreasonable, and even look down on them, which makes passengers disgusted.

For example.We just passed these carriages, and the conductors we saw were greeting you politely. You can definitely feel the enthusiasm of the conductors in your heart, but on the contrary, if the conductors turn a blind eye to our arrival, then although we will not I said I was angry because of this, but it must have doubts and opinions on the personal quality of the conductor and the polite reception work of the team.

Wang Jicha said: "That's right, it really feels very different. If you come to the train as a passenger and see the conductor's warm welcome, you will definitely feel at home. But just keep a straight face, even if you have done what you should do. work, then passengers will definitely feel unappreciated, and may also have a little bit of dissatisfaction."

In fact, Liu Qun did not say what he said. He asked the team members to greet the inspectors politely, politely, and neither humble nor overbearing. When encountering inspectors, they must not escape, they must greet them face to face and nod their heads. When you are around, don't call the leader, just greet you and welcome.

Inspectors are also flesh and blood people, and they also need to be respected and understood. They don't want their image to be like a scourge in the eyes of others.

(End of this chapter)