Car Maintenance Basics

Chapter 16 Item 3 Vehicle Maintenance Management ([-])
③ All inspectors shall inspect carefully according to the division of labor, strictly in accordance with the inspection standards and inspection methods, and make inspection records.

④ The unqualified operation items after inspection need to be re-worked, and they are not allowed to enter the next process.

⑤ For parts that affect safe driving, use standards must be strictly controlled.Repair or replace parts that do not meet the requirements, notify the front desk in time, and assist the front desk to explain to the owner.

⑥ For newly purchased assembly parts, it must be inspected according to the standard to prevent counterfeit and shoddy parts from being installed into the assembly or vehicle.

[-]. Completion Inspection System for Maintenance Enterprises

①Completion inspection of vehicle maintenance shall be carried out by full-time inspectors.

②The content of the completion inspection of automobile maintenance includes inspection, inspection, road test, re-inspection after inspection road test and vehicle acceptance.

③Completion inspection of repaired vehicles should be carried out in strict accordance with the requirements of "Comprehensive Performance Requirements and Inspection Methods for Commercial Vehicles" (GB/D 18565-2001).First of all, check the appearance and chassis of the whole vehicle, and then conduct a road test after passing the inspection. For abnormal phenomena that occur during the road test, carefully review them.After passing the road test, re-check the chassis to ensure that all technical performances are qualified, and then the general inspection will issue a factory certificate.

④ For vehicles undergoing secondary maintenance and above maintenance operations, in addition to the above inspection content, they must also pass the inspection of a metrologically certified automobile comprehensive performance inspection station.

⑤ It is strictly forbidden to issue a completion certificate for a vehicle that fails the inspection.

⑥ Vehicles that pass the completion inspection shall implement the prescribed quality assurance period system.

[-]. Trial run management system for maintenance enterprises

① The vehicle can only be handed over for debugging after the final assembly inspection meets the quality requirements, otherwise the tester can refuse the road test.

②Testing personnel must hold a driver's license and a tester's certificate, and strictly enforce traffic regulations.Before the road test, the commissioning personnel should conduct item-by-item inspection according to the specified inspection content to ensure the safety of the test run.

③During the road test, the vehicle should be driven according to the prescribed route, and the test license should be hanged, and the main maintenance personnel must accompany the test drive, so as to troubleshoot in time.

④ The test run must follow the specified distance (generally not less than 5km) and the maintenance technical standards to judge and measure the working conditions of the engine and chassis.

⑤ After the test run, adjust and eliminate all faults and defects found in the road test, and deliver the car to the factory only after passing the test.

⑥Strictly implement the test operation to ensure the safety and quality of the test, and carefully fill in the road test records.

[-]. Management system for motor vehicle maintenance completion and delivery
① After the maintenance is completed, the inside and outside of the motor vehicle should be cleaned up and parked at the completion delivery location.

② After the maintenance is completed and the maintenance cost is settled, the customer should be notified in time and the delivery time agreed.

③When the business receptionist accompanies the customer to inspect the vehicle, he should confirm the maintenance quality, technical condition, appearance, interior decoration, accessories, equipment, engine number and frame number of the motor vehicle.After the customer approves, sign on the handover list.

④ The business receptionist and settlement clerk should explain the objection raised by the customer, resolve it through negotiation, and report it to the supervisor in a timely manner.If the negotiation fails, an application for mediation may be made to the competent industry authority.

⑤When the completed vehicle leaves the factory, the business receptionist should return the completion inspection sheet, factory certificate, labor cost list, parts and materials list, maintenance invoice and the old parts replaced from the vehicle to the customer.

⑥Establish maintenance data files and settlement files of completed vehicles and provide follow-up services.

[-]. Quality management and quality guarantee period system

①According to the national regulations, implement the quality guarantee period system for the completed vehicles leaving the factory.

②The quality guarantee period shall be implemented in accordance with the following regulations:
a.汽车和危险货物运输车辆整车修理或总成修理质量保证期为车辆行驶20000公里或者100日；二级维护质量保证期为车辆行驶5000km或者30日；一级维护、小修及专项修理质量保证期为车辆行驶2000km或者10日。

b. The quality guarantee period for motorcycle repair or assembly repair is 7000km or 80 days; the quality guarantee period for maintenance, minor repairs and special repairs is 800km or 10 days.

c. The quality guarantee period for other motor vehicle repairs or assembly repairs is 6000km or 60 days; the quality guarantee period for maintenance, minor repairs and special repairs is 700km or 7 days.

The mileage and date indicators above during the quality assurance period, whichever comes first.The quality guarantee period starts from the date when the vehicle is completed and leaves the factory or the certificate of completion and delivery is issued.

d. During the quality guarantee period, if the motor vehicle cannot be used normally due to maintenance quality reasons, the vehicle returned to the factory for repair will be exempted from the labor and material fee for repair.

e. During the quality guarantee period, if the motor vehicle cannot be used normally due to the same fault or maintenance item after two repairs, it shall be responsible for contacting other motor vehicle maintenance operators and bear the corresponding repair costs.

③The above quality guarantee period is only applicable to the quality problems that occur after the vehicle is completed and leaves the factory, and the entrusted repair party strictly implements the driving operation rules and the vehicle run-in period regulations, reasonable use and normal maintenance.

[-]. Vehicle maintenance file management system

① Files should be stored in an orderly manner, easy to find, and six preventions should be done, namely, anti-theft, arson, moisture, rats, dust, and sun protection, and keep the file storage place clean and hygienic.

② It is not allowed to damage, alter, forge, or sell files, and if the files are damaged, they should be repaired in time.

③According to the characteristics of the content, nature and time of the archives, the archives are classified, stored, and archived, and the retention period is determined according to the content and nature. The electronic archives should be backed up in time.

④The person in charge of each team shall be responsible for the integrity and effectiveness of the archives used by the department, and shall not store or use invalid documents and materials on site.

⑤ Each team checks and clears the files once a year, and sorts out the saved files and submits them to the office for unified filing.The documents and materials that have reached the storage period shall be handled by the office according to regulations.

⑥ One-vehicle-one-gear system shall be implemented for maintenance vehicles.The contents of vehicle archives for secondary maintenance and above operations include maintenance contracts, inspection records, lists of maintenance personnel and quality inspection personnel, the subpage of the completed factory certificate, and settlement vouchers.

⑦ Borrowing of archives must go through the prescribed procedures, and borrowers are responsible for the completeness and cleanliness of the archives, and are not allowed to lend or copy without permission.

[-]. Technical file management regulations

①Technical files refer to all important technical documents such as pictures, drawings, CDs, books, reports, technical materials, text descriptions of related equipment and technologies used in the production and operation activities of the enterprise, which are merged into file files after sorting out.

② The technical files set up by our factory include: technical quality files for maintenance vehicles, workshop and office infrastructure files, technical standards, procedures, process documents, statistical reports and other production technology files, equipment files and scientific research product development files.

③ The technical archives of our factory are established, kept, used or provided by the technical department.The storage work is in the charge of a special person designated by the technical department.

④ Whenever the archives enter the enterprise, the technical department should establish the archives within one week.When creating a file, it is necessary to classify and number, register and file for filing, and carry out necessary sorting and preparation of cards for easy reference.

⑤Technical files are not for loan.Internal technicians can borrow after going through the borrowing procedures, but confidential materials are not allowed to be borrowed or copied casually.After reading the technical files, they should be returned in time and go through the return procedures.

⑥ The technical department regularly appraises technical files, determines the storage period, and promptly destroys files that lose their use value.

[-]. Maintenance equipment management system

①Equipment operators must master the operation skills of the equipment before using the equipment independently.

② The use of equipment should be based on personnel and equipment, and special personnel should be responsible for the maintenance of public equipment.

③ Operators should develop the habit of consciously caring for equipment.Before and after work, the equipment should be carefully wiped and lubricated to keep the equipment well lubricated and clean.

④Operators must abide by the equipment operating procedures, use equipment reasonably, and manage equipment accessories well.

⑤ Serious criticism and education must be given to those who operate the equipment without permission, and all consequences arising therefrom shall be borne by the private operator.

⑥Equipment administrators should formulate maintenance details, maintenance intervals and verification intervals for equipment and measuring devices according to equipment maintenance requirements and equipment technical conditions.

⑦Equipment maintainers should perform maintenance in strict accordance with the routine maintenance equipment inspection and maintenance cycle, make records, and submit them to the equipment administrator for acceptance.

⑧Equipment maintenance is mainly outside repairs, with the cooperation of the operators of the unit and the equipment administrator to make maintenance records.

⑨If the equipment fails, it should be shut down in time, and the user department should immediately notify the equipment administrator or unit leader, and ask the maintenance personnel to check and troubleshoot.When the maintenance personnel are troubleshooting, the operator should actively assist the maintenance personnel to troubleshoot.

⑩ For equipment that has been used for a long time, has serious damage to parts, cannot be repaired, and has no value for transformation, it can be scrapped and reported to the manager for approval.

All records shall be kept for the inspection, maintenance and repair of the equipment, and shall be filed by the equipment personnel for inspection.

[-]. Environmental Protection System of Maintenance Enterprises

① Conscientiously implement the environmental protection policy of "prevention first, combination of prevention and control, and comprehensive treatment", and abide by the national "Environmental Protection Law", "Air Pollution Prevention and Control Law", "Environmental Noise Pollution Prevention and Control Law" and other laws and regulations related to environmental protection, regulations and standards.

②Actively prevent pollution and harm to the environment by waste gas, waste water, waste residue, dust, garbage and other harmful substances and noise, and install and configure "three wastes" treatment, ventilation, dust collection, purification, noise reduction and other facilities according to the production process.

③Environmental protection education and environmental protection knowledge training shall be carried out on a regular basis, and employees shall be educated to strictly implement the technological process, technological norms and environmental protection system of each type of work.

④ Strictly implement vehicle emission standards, fully implement the inspection/maintenance system (I/M system) of in-use vehicles, and control the emission pollution of in-use vehicles.In the process of maintenance work, it is strictly forbidden to use unqualified purification devices.

⑤ Strictly implement the vehicle noise suppression technical standards to ensure that the mufflers and horns of the repaired vehicles have good technical performance.In the process of maintenance work, it is strictly forbidden to use unqualified mufflers.

⑥ Before the vehicle is completed and leaves the factory, it is necessary to strictly check the exhaust emission and noise indicators of the vehicle. If the exhaust emission and noise indicators do not meet the national standards, they are not allowed to leave the factory.

task implementation
[-]. Tool preparation

Tip: Before implementing the homework, each group should prepare the materials and tools needed for this learning task according to the table below.

The number of names of materials and tools
A Handbook of Automobile Maintenance Management

A Compilation of Automobile Maintenance Enterprise Management System

[-]. Technical standards and requirements
① All operations meet the requirements for safe operation.

②All operations conform to the operation specification of automobile maintenance.

③ Safety accidents are not allowed during the operation.

[-]. The work to be done

Learn the management system of automobile maintenance enterprises and write down the experience of learning.

academic assessment

[-]. Self-evaluation

1. What are the management systems of automobile maintenance enterprises?

2. Please write down your experience of this learning task.

3. Self-evaluation of the learning environment (including dress, learning attitude, mastery of knowledge and skills, completion of work pages, etc.).

[-]. Group evaluation

Evaluation status of serial number evaluation items
Good to bad

1 team spirit
2 Whether learning is proactive
3 The situation of obeying the work arrangement

4 Use of tools and instruments
5. Tool finishing and site cleaning
[-]. Teacher Evaluation

Evaluation status of serial number evaluation items
Good to bad

1 Attendance
2 dressing situation

3 classroom order
4 Whether learning is proactive
5. Fill out the learning task book

6 Use of tools and instruments
7. Tool finishing and site cleaning
thinking and practice
1. What are the applicable occasions of the Vehicle Repair Law?
2. What is the sign of truck overhaul?
3. What are the main contents of the car incoming inspection?

4. What are the main contents of the vehicle repair inspection?

(End of this chapter)