How to deal with bosses and employees

Chapter 14 How to be a Competent Boss - Basic Common Sense and Elements of Management (14)

[-]. The Art of Criticizing Employees
Many employees will report that their boss has a "bad temper" in private, and the boss's temper mostly occurs in the business
Underperformance, or when employees make mistakes.

In the practice of business operations, it is inevitable for employees to make mistakes or make work mistakes. How to treat employees who make mistakes is a problem that every boss and manager must deal with carefully.If it is handled properly, it can reduce the degree of loss or promote future work; if it is not handled properly, it will be difficult to achieve the purpose of educating employees or turning bad things into good things.

Listed below are the essentials that a boss or manager needs to master when criticizing an employee.

1. Don’t hurt employees’ self-esteem

As a boss, you must realize that every employee is a thoughtful and self-respecting person.Employees who have made mistakes generally have a heart of regret and repentance, so when the boss criticizes him and then uses irritating or derogatory language, it will definitely seriously hurt the employee's self-esteem.

Never say things like:

"Why are you so stupid! Everyone is smarter than you!"

"Are you worthy of the wages paid to you?"

"You always fail to succeed and fail!"

"You are destined for this life, you will not have any future in this life!"

……

Many employees think that what they earn is the money to be burdened and angry, so they have to endure the boss's scolding.However, I think this is an extremely wrong understanding.Because if a boss really regards employees as individuals who are worthy and respectable in his heart at the beginning of his business, then he will have concrete reflections in his actions, especially he will control his mouth and try not to hurt others. employee self-esteem.

There is an old saying that is very well said, "A good word will warm the winter three times, and a bad word will hurt others and the June cold".The so-called bad words are words that hurt the self-esteem of others.There is another word called "words are the voice of the heart", which is even more penetrating.The behavior and words of the boss directly reflect his values ​​and cultivation.How can a person who doesn't know how to respect others be respected by others?How can it be possible to form centripetal force and cohesion within the enterprise?

In a word, even if you criticize employees who have made mistakes, the boss should not speak out and hurt others, because the boss's majesty is not established by scolding employees and hurting their self-esteem.

2. Distinguish the object and grasp the method and scale of criticism
There are no two identical leaves in the world, and likewise, there are no two identical people in the world.The personality traits of each employee in the enterprise are very different.Some people are outgoing and some are introverted; some people are slow to respond to the outside world, while others are sensitive.A smart boss must be able to take different ways of dealing with erring employees with different personality characteristics.For example, when dealing with extroverted employees who make mistakes, the leader can directly point out the mistakes made by them face to face, and ask them to correct them unceremoniously, which generally will not leave any sequelae.But for introverted and erroneous employees, the above method is absolutely not advisable.Because compared with extroverted employees, introverted employees tend to have much poorer psychological endurance, and they are easy to get into the wrong place, and are prone to negative and depressed emotions.Therefore, for introverted employees, it is best for critics to adopt a tactful and moderate attitude, and focus on heuristic education for such employees.It is also very important that when criticizing an introverted employee who has made mistakes, it is best not to have other colleagues present, but to find the employee to have a private conversation, leaving enough "face" for him.

3. Don't completely deny the employees who make mistakes, and stick to the principle of dealing with things and not people
When criticizing an employee who made a mistake, the boss must also pay attention to discussing the matter as it stands, and treat the employee who made a mistake and the mistakes he made in two.

The boss should stick to the practice of both criticism and affirmation, because every employee actually has his own strengths and advantages.For example, some salesmen are careless in doing things, but they have perseverance; some product developers have poor language skills, but they have rich imagination.Let employees give full play to their strengths and advantages, and they will make fewer mistakes, or even no mistakes.

If the boss is able to evaluate people objectively, fairly, and comprehensively, insists on criticizing the matter rather than the person, and does not completely negate the employees, it will make the employees feel that the boss is very good, and it will be easier to help the employees regain their confidence as soon as possible and avoid making mistakes. Come out from the shadow of failure.

Case story:

Boss Wu invested in a computer training school and hired Xiao Wang, Xiao Qian and others as teachers.One day in August, Xiao Wang was in the evening class. Because he was in a hurry to catch the last train home, he didn't close all the windows of the classroom before leaving.It rained suddenly in the middle of the night, and the rain poured in through the open windows.

Seeing a messy classroom the next morning, the distraught Boss Wu became furious at Xiao Wang in front of other employees and some students, and the words he said were particularly unpleasant.In order to vent his anger, Boss Wu finally threatened to deduct Xiao Wang's salary.After being scolded by the boss in public, Xiao Wang, who was originally very introverted, was afraid and angry. He was afraid that Boss Wu would really deduct his salary, and he was angry because he felt that his personality had been greatly insulted.

In the evening, Xiao Qian, a colleague who rented a room with Xiao Wang, chatted with Xiao Wang about what happened during the day.The two of them thought that Boss Wu usually likes to sarcasm the employees and takes pleasure in it, and he always finds excuses to deduct the wages of the employees, so they decided to quit.

A few days later, it was the day when a new class opened by the school started.But Xiao Wang, who was the teacher, didn't come that day, and his mobile phone couldn't get through.Facing the classroom full of students, Boss Wu was very anxious. He quickly dialed Xiaoqian's mobile phone, hoping that he could come over to take over the get out of class, but Xiaoqian's mobile phone was not turned on.

Boss Wu began to feel that something was wrong.The terrible thing was still to come. When he asked the students to turn on the computer to practice using other software, he found that all the applications and data in the computer had been deleted.

Comments:

If management is an art, then the strategies and methods of criticizing employees in this art should be regarded as a technology with high technical content.As the old saying goes, "Small grievances are not forgiven, but big grievances are bound to arise."Artistic criticism of employees can achieve very good results: learn from past mistakes to avoid future ones, cure diseases and save lives, and at the same time educate other employees so that all employees can learn valuable lessons from those who made mistakes and minimize the losses caused by mistakes , turning bad things into good things.

(End of this chapter)