1000 Business Lessons Every Businessman Must Know

Chapter 100 Eloquence training: Good eloquence is a required skill for being a good boss

Chapter 100 Eloquence training: Good eloquence is a required skill for being a good boss (4)
What clues to choose to organize the content of the speech depends on the needs.Pay attention to easy-to-understand, avoid ancient words, Chinese foreign language, and professional terms.At least speak clearly and at an appropriate rate.

7. Be assertive.

Be firm and confident when you speak, and look the other person in the eye. This will show that you are confident and capable.If you dare not look your eyes straight when speaking and shake hands weakly, it will make people think that you are weak-willed and easy to dominate.

8. Good posture.

Make a good impression on the listener by keeping your posture straight when you speak.When talking with others, leaning forward a little will make it easier for others to accept your opinion.

9. Powerful gestures.

Use gestures for emphasis, but don't wave your finger at someone's face.Speak slowly and clearly, with brief language, which is equivalent to telling the other party: "I have the ability to control everything."

10. Focus on your audience.

Pay attention to the other person's eyes.Studies have shown that when a person is nervous, the eyes will wander and the number of blinks will increase.Pay attention to the other person's small movements. A person can be indifferent to emotions, but his small movements will reveal his mood.For example, when you are talking, you find that the other person's legs are shaking slightly, which means that he does not take your words seriously.

11. Expand knowledge.

The wider the knowledge, the richer the content of the words, and the more confident you can join other people's conversations on various occasions.

In addition, you have to pay attention to your quickness of action, clumsy hands will do the most damage to your image.Dress neatly, avoid dazzling colors and complicated accessories, and keep it clean and crisp.And pay attention to your posture, holding your chest in your chest looks cringe, and holding your head high can create an image of you as the boss.

837. The communication method of one response

As a boss, it is necessary to communicate with subordinates. How to communicate with subordinates to get better results?Note the following points:

1. Motivate employees to speak
Conversation is a bilateral activity between the boss and the employee. If the employee has no desire to speak, the conversation will inevitably fall into a deadlock.Therefore, the boss should first have a delicate emotion and a sense of proportion, and pay attention to the attitude, method, voice and intonation of speaking, aiming to stimulate employees' desire to speak, so that the conversation can complete the task of information exchange in the process of emotional exchange.

2. Inspire employees to tell the truth

Conversation is about exchanging information that reflects the real situation.However, some employees, out of certain motives, falsify their conversations and act according to the wind; some have scruples and speak insincerely.This makes the conversation meaningless.For this reason, as a boss, one must overcome the autocratic and domineering style and replace it with a frank, sincere, and realistic attitude, and try to let the other party understand during the conversation that the real situation that one is interested in is not flattery or embellishment , Eliminate the other party's concerns or various catering psychology.

3. Take advantage of every opportunity to talk.

Conversations are divided into two forms, formal and informal, the former is conducted during working hours, and the latter is conducted during spare time.As a boss, you should not pass up informal conversation opportunities.In an unguarded state of mind, even a few words can sometimes convey unexpected information.

4. Take advantage of pauses in conversation
There are two situations where employees pause in their narration, which must be treated separately.The first type of pause is deliberate. It is done by employees to detect the boss's reaction and impression of his speech, and to cause the boss to make comments.At this time, it is necessary for the boss to give a general intervention to encourage him to go further.The second kind of pause is caused by a sudden interruption of thinking. At this time, it is best for the boss to use the "response questioning method" to connect the original train of thought.

5. Grab the main problem
Conversations must be focused and concise.On the one hand, the boss himself should set an example, and after the general courtesy greetings, he will quickly turn to the topic and clarify the essence of the problem; on the other hand, the employees should also develop this kind of conversation habit.You must know that talking too much is a manifestation of not understanding the essence of information, and it is the enemy of conversation efficiency.

6. Master the scale of comments.

Bosses should not make critical comments while listening to employees.If you want to make a comment, it should be placed at the end of the conversation, and as a concluding opinion, the wording should be measured, the expression should be cautious, and it should be in the form of advice and suggestions, so that employees can easily accept it.

7. Express interest and enthusiasm for the conversation at the right time

Just because the conversation is a bilateral activity, one party gives positive and appropriate feedback to the other party's narration, which can make the talker more interested in talking about it, thus making the conversation more harmonious and in-depth.Therefore, after listening to the employee's story, the boss should pay attention to his attitude and make full use of all means - facial expressions, gestures, interjections and interjections, etc. - to express his interest in the content of the employee's speech and his enthusiasm for the conversation.In this case, the boss's slight smile, nod of approval, and enthusiastic "yes" are the most powerful encouragement for employees to talk.

8. Overcome the initial effect

The so-called initial effect is what is commonly referred to as "preconception". Some people pay attention to this effect and have the ability to "create a certain first impression".Therefore, the boss should maintain an objective and critical attitude in the conversation, be vigilant at all times, and be good at distinguishing what is done for others from the real situation.

9. Get over yourself and avoid impulsiveness

When employees report the situation, they often suddenly criticize and complain about certain things, which is objectively blaming the boss.At this time, the boss should be calm and clear-headed, don't get excited for a while, and talk eloquently, even defending himself.

838. Appropriate words should be used to praise subordinates
Subordinates have accomplished their goals and achieved achievements in their work. Of course, they should be given appropriate affirmation and praise, but how to grasp the degree should be considered.

If you inappropriately overestimate the achievements of subordinates, artificially endow the achievements with meanings that they do not have, or even become vulgar flattery, it will produce a series of negative effects; it will cause the subordinates who are affirmed and praised to have blind self-indulgence emotions , think that their achievements are really of such high significance and value, which damages the pioneering intention of hard work; it will make other subordinates feel dissatisfied, and colleagues will never be convinced to be suspicious of the artificially set up model that is not worthy of the name, and then A feeling of disgust will not only fail to serve as a model, but will also affect the unity among subordinates; it will cause an unhealthy atmosphere of being unrealistic and trying to gain fame among subordinates. When subordinates see that small achievements can also be highly praised, they will Shaking the confidence of being down-to-earth and diligently pursuing will inevitably lead to exaggeration, fraud, seeking fame, and asking for rewards, so that the praise originally used as a means of motivation is alienated into the purpose in the minds of subordinates, and its original meaning is greatly distorted.

Therefore, the language of affirming and praising subordinates must never use clichés and arbitrarily elevate them. "Just do what you say" should be a basic requirement.

839. Praise your subordinates with sincerity

The famous American psychologist William James said: "One of the deepest attempts in human nature is to hope to be admired, admired, and respected." The desire to be affirmed is a basic desire in everyone's heart.Therefore, when we live in society, if we want to form a friendly and harmonious atmosphere around us, we should try to find the value of others and try to tell them, which is exactly the meaning of affirming others.Timely and appropriate praise of subordinates is also based on this purpose.

It is worth noting that this kind of praise and praise can only be most effective if it is sincere and sincere.Hypocrisy and euphemism, using some beautiful words without margin, will inevitably have negative effects.But in real life, some bosses often have an extremely subtle or even dark mentality about the outstanding achievements and outstanding talents of their subordinates. The shortcomings of the subordinates who are at odds lack tolerance and refuse to recognize their achievements; or underestimate the abilities of subordinates, and once they have made great achievements, they will be inexplicably surprised and difficult to accept.

All of these will cause the boss to be insincere instead of sincere when praising his subordinates; it is not "emotional in the middle but visible in the color", but in the same way, and it will not enhance communication and communicate with the soul.As a subordinate, once he feels from the boss's compliments that the boss is not sincerely happy because of his achievements, and even has jealousy and suspicion, his enthusiasm will undoubtedly be greatly frustrated, and it will be difficult for him to work hard in future work. CIC is working hard with [-]%.

Therefore, as a boss, you must overcome this mentality. One is to realize that what has already happened and what has not yet happened are inseparable. One's own success, cast one's own emotions and subordinates' emotions together, only in this way can one be sincerely happy with the achievements of subordinates and send out sincere praise.

840. When praising subordinates, we must make good points and discuss short points

Lao Tzu said: "There is no sound, no color." It is gratifying to congratulate subordinates on their achievements, but a single emphasis on achievements often does not play a role in enhancing understanding, and it may also breed pride and complacency in subordinates.

In fact, just like the truth that flaws and goodness meet each other, any strength is connected with some kind of weakness, and absolute affirmation is as harmful as absolute negation.

The more the boss discovers the shortcomings of his subordinates in a place that is difficult for ordinary people to detect, the higher the prestige and trustworthiness of the boss will be.Giving appropriate advice while praising will not only make subordinates easier to accept psychologically, but also make the words of praise appear firm and soft.

A certain manager has won a batch of new customers through active work in his jurisdiction, and has made great achievements. However, at the same time, a batch of old customers are quietly losing but he has not paid attention to it.After the general manager learned about the situation, he called him into the office and said, "Manager Wang, you have done a good job recently, your business has expanded a lot, and the number of customers is increasing rapidly. I am satisfied with you." The manager was very happy and immediately expressed his determination to do a better job.At this time, the general manager said without losing the opportunity: "By the way, there is something I would like to ask you to pay attention to. There are a group of old customers who seldom interact with the company recently. I don't know why." The manager immediately agreed to investigate and deal with it. gladly accepted the task.This kind of praise keeps the subordinates motivated and under pressure all the time, and they complete their work happily.

841. Pay attention to skills when praising subordinates

Any kind of expression, if the stereotype does not change, or is too direct, often has a negative effect.Compliments, too, can't always be clichés like "you did a great job."Sometimes changing the expression of the same meaning often produces completely different effects.Here are a few basic ways to compliment.

Contrastive compliments.It is to compare the object of praise with other objects to highlight its advantages.This method can give people a very specific feeling. "Only by comparison can there be identification", which just illustrates this truth.But also because of this, from another point of view, it will produce a negative, which is likely to cause conflicts in interpersonal relationships, so when comparing, belittle should not be used instead of praise.For example, two students each hold a painting of their own and ask the teacher to judge. If the teacher says to A: "You are not as good at painting as he is." Even better than him." B is certainly happy, but A will not be too disappointed.

assertive praise.It is to give the person being praised a conclusive good evaluation, and the tone should be expressed in the form of affirmative judgment.In fact, affirming the work of others is a form of praise.However, since this kind of praise is a relatively comprehensive and conclusive evaluation, it is easy to abstract, and the boss will give people a sense of superiority, so it is generally used in combination with other methods.

(End of this chapter)

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