1000 Business Lessons Every Businessman Must Know

Chapter 86 Resolving Conflicts: Building a Strong and United Combat Team (2)
When a leader encounters these types of difficult subordinates, he must take corresponding countermeasures depending on the type.

1. Treat selfish subordinates

Satisfy his reasonable requirements, and let him realize that the leader has never made it difficult for him, and has done his best to do everything that should be done.This requires the leader to be persuasive, constantly enlightening, and clarifying the truth, so that he has a correct understanding of his thinking.

Refuse its unreasonable demands.The leader can make use of the topic to tactfully put forward various difficulties to refuse, or use the trump card of "principle" to refuse, so that he will not have any unreasonable thoughts and must not procrastinate and lightly promise.

Do things openly.Make work plans, measures, distribution plans, etc. public, let subordinates supervise, make full use of the system to manage people, and let the system restrain such people.This will avoid his endless pestering.

For this kind of subordinates, as a leader, you should try your best to be benevolent and righteous in all aspects, and you can also drive him to care about others, come out of the narrow world of selfishness, and constantly cultivate his sentiments.

2. Treat subordinates who strive to win and try to be strong

Leaders should not get angry when encountering such subordinates. They should amplify their tolerance, show a broad mind, and listen to their aspirations quietly, instead of using suppressive methods to deal with them.The more pressure this kind of subordinate becomes, the more dissatisfied it will be, which will only deepen the conflict.

In the face of this kind of subordinate, the leader should not show inferiority because of his arrogance and conceit, but should take it calmly and be a leader who knows well.But what really belongs to the leader is not. The leader should admit it frankly, correct and make up for it, so that the humility of the leader can move the subordinates and let the subordinates be inspired.

Leaders should carefully analyze and study the true intentions of such subordinates.If the subordinates are unrecognized for their talents, then as a leader, they should create conditions for them so that their talents can be displayed.You can arrange more high-intensity and overloaded work for him, and his arrogance will fade in the work.If it is the kind of subordinate who loves to criticize and is incompetent, he can be severely punished, and even necessary criticism can be made to make him change his style, work hard with all his heart, and treat others with a peaceful mind.

3. Treating irritable subordinates

Don't forget to praise at all times, even the little things.The vanity of such subordinates will be satisfied through praise, and the elements of arrogance and excess will be gradually reduced, making it easier to carry out work and promote communication.

Leaders should not ridicule or ridicule such subordinates, otherwise it will cause "war".It is not advisable to directly deny their bad behaviors and shortcomings, but talk about them in a tactful and humorous manner, so that subordinates can easily accept them and learn lessons slowly.

For such subordinates, the leader should care more about him and help him. He should not only emphasize principles but also pay attention to feelings, so that he can admire the leader from the bottom of his heart, regard the leader as a confidant, and be loyal to his duties.

4. Treat self-defensive subordinates

Leaders should respect his self-esteem.Be cautious when talking, don't casually mix in words that underestimate his talents, affirm his efforts and achievements more, and less negate; otherwise, it will hurt his self-esteem, resulting in frustration.When leaders get along with such subordinates, they must appear amiable and maintain a calm atmosphere.

With this kind of subordinates, the leader should not easily talk about others or blame others.If so, he will think that the leader will also criticize him in front of others behind his back. Once this psychology is strengthened, he will set up a "safety belt" in the communication with the leader.This is not conducive to the development of work and the development of interpersonal relationships.

When such subordinates have difficulties, the leader should help more and give less advice.If the leader always makes suggestions, the subordinates will have a sense of oppression and feel that they can't do anything.

705. Forming a Reasonable Persuasion Plan

Persuading people to develop a dedicated work attitude, mediating conflicts between subordinate employees, and cultivating an attitude of equal partners towards others, correcting their behavioral skills in interpersonal communication, this means An ongoing process of persuasion that is internalized in the leadership process.

Therefore, persuasion is a leader's work task. The proposal and design of this task should pay attention to:

1. Targeted

The task should be clarified for different people, determine what kind of transformation they should achieve in the near future, and convince them what to do and how to do it.If entrepreneurs don't set a goal for them that they think is achievable, the other party will fail to negotiate, at best, it will only make them passively obey.Also recognize that any change with lasting effects is gradual, that trying to make your persuasion work overnight will only reduce your persuasiveness, and that a "other people can, why can't you" attitude will make the persuader only The slightest convincing power is gone.Because, a person who can only be demanding on people but not understand people, people will not think he is a good leader.

2. Systematic

Convincing people to finally have dedication is a systematic project, which is only based on the fact that entrepreneurs themselves have been persuaded that certain environmental conditions must be present for people to produce dedication.Asking someone else for a dedication doesn't do the entrepreneur any favors.

3. Relevance

Whether you admit it or not, in addition to leaders influencing employees, employees also influence each other.The inner and hidden patterns of obedience in every human being are complex, and it should be recognized that there are many more people behind every human being, and that every human mind shares certain common ideas with the different people it comes into contact with. Leaders may interact and influence the situation without knowing it at all, which may not only strengthen the leadership's persuasive power, but also may passivate and weaken the leadership's persuasive power.In order to know more about the object to be persuaded and to create obedience effect, one must be good at using this correlation effect.

On the basis of the above principles, if a reasonable persuasion plan is formed, it is possible to achieve the goal of persuasion step by step.Step-by-step persuasion means making persuasion run through the process of leadership and communication, and grasping every opportunity to influence the attitude of the recipient.

706. Three Principles for Cleverly Conveying Information

Persuasion is high-intensity communication that not only sends out a message but also makes the message persuasive.We know that the information sent and received by people in communication includes verbal information and non-verbal information.The former involves your choice of topics, use of materials, and organizational skills; the latter is revealed in your demeanor, mood, and tone of voice.

1. Be sincere
To make persuasion successful, you must "transplant" your ideas and propositions into the mind of the other party.If the positive attitude of the other party cannot be mobilized so that he can actively persuade himself, all efforts to persuade will be in vain.But if we speak with sincerity, from the heart and with confidence, the listener may think over and over again after being moved, so as to consciously adjust himself.

To truly treat people with sincerity is not just to put on a mask of sincerity when persuading others, but to have the cultivation of humanity that is constantly honed in life and work.For a leader, a towering magnanimity will surely enable him to face doubters and opponents sincerely.This spirit is one of the greatest persuasive powers.

2. Start with a flexible topic

The topic refers to what you want to say in the conversation with the other party.An effective conversation topic is a topic that can attract the other party's interest in the conversation. The development of this kind of topic makes people feel relaxed and enjoy themselves.Although persuasion is a purposeful conversation, a relaxed and peaceful atmosphere helps the other party to think, judge, evaluate and choose, so that the other party can express their doubts and anxiety and seek solutions.It should be noted that persuasion is not a mechanical indoctrination, but an organic "transplantation" of attitudes. Only when it takes root in the other party's heart can persuasion be successful.Topics should be philosophical, have a sense of history, and a sense of humor, which will bring you unexpected results.

3. Carefully organize the required materials
If the process of persuasion is to be considered as an underlying debate, then attention must be paid to the organization of the material.The strategy and art of persuasion is not to make the debate public, but it is implicit here anyway, and these barriers can only be removed by providing the other side with rich and comprehensive information.Therefore, you must understand what are the arguments that support your claims, and organize these arguments effectively and demonstrate them, so as to express your opinions rationally, forcefully, and restrainedly.

[-]. Emergencies must be resolved decisively without leaving any future troubles

707. Understanding the Causes of Emergencies

Practice has shown that although unexpected events always appear in the form of chance, which is unpredictable and unprepared, there is always a profound necessity at work behind this chance.In this sense, emergencies can be grasped and avoided.The emergence of emergencies is caused by many factors.

1. The complex and changeable political environment is easy to induce emergencies

Modern society is an open society.Any changes in the international political situation, as well as the contradictions and struggles among various forces in the world, will inevitably have an impact on the social, political, and economic situations of various countries. emergency crisis.

2. Changes in the commodity economy lead to emergencies

Although a planned commodity economy can avoid and overcome some of the blindness of the commodity economy, it is difficult to completely eradicate it; the market, the law of value and the competition mechanism must play a role.The development of commodity economy will bring many possibilities and risks.For example, if a leader makes a decision based on lagging or untrue information, it will cause significant economic losses to the company, and even cause competition to lose, the company to close down, and employees' lives to be difficult.If not handled properly, it may lead to emergencies.

3. Uncontrollable natural disasters are likely to cause emergencies
As the saying goes, "Water and fire show no mercy, and the day when the fire burns, you will be poor."Floods and fires are merciless, and other natural disasters are not merciful either.After a major earthquake, the entire city may be in ruins; after a wind and hail disaster, the food in hand is gone.Every time a natural disaster occurs, it will cause huge losses to the country and the people's career, life and property, and bring some sudden disasters, endangering people's life, property and life.

4. Differences in people's ideological consciousness are prone to emergencies

People's ideological awareness, level of understanding, and psychological needs are different, which also makes people's attitudes and behaviors towards some things and interests different.The objective existence of these differences and contradictions may cause sudden and difficult events under certain circumstances and conditions.For example, in areas where river water is used to grow rice, disputes and conflicts are likely to arise due to water problems during peak water use periods.Due to some reasons, the distribution of benefits within the group is unfair, such as opinions on capital adjustment, housing allocation, promotion, recruitment, etc., which may lead to emergencies in severe cases.

Therefore, any leader must not have a fluke mentality and a blind mentality, otherwise he may be punished by emergencies and cause heavy losses.

708. Grasp the basic characteristics of emergencies

There are many forms and types of emergencies, and almost every event has its own particularity due to different circumstances and reasons.But emergencies also have their common basic characteristics:
1. Sudden

Generally speaking, emergencies are a process in which the internal contradictions of things develop from a gradual accumulation of quantity to a qualitative leap. Therefore, there is an inevitable trend that can be recognized and grasped, and leaders can take preventive measures accordingly.However, a sudden event, as a qualitative mutation, is induced by a certain opportunity, and how and when this opportunity appears is accidental, and sometimes it is not what people can see.This also determines the specific time, actual scale, specific situation and depth of impact of emergencies, which are difficult to fully predict.For example, the activity of sunspots will inevitably produce the El Niño phenomenon, which will lead to extraordinary changes in the ocean and bring disasters of wind, rain and water to some areas.It is difficult to predict where such disasters will occur, and how large the affected area and extent will be.

2. Desire

Except for emergencies caused by natural disasters, other emergencies have clear purpose and desire.This is because the goals of people's choices and actions are to satisfy certain needs and obtain certain benefits. Even people who seem to be blindly participating in events on the surface have certain motives at work behind their behavior.Just because people's social status is different, the content and level of needs are different, and this desire shows political, economic and spiritual diversity.There is no desire in itself for natural disaster events, but people's desire is also obvious in the process of dealing with such events.

3. Gathering

Any kind of emergency must involve the vital interests of some people, and will inevitably cause some people to have psychological pressure and changes in their mentality, so they have the characteristics of gathering people.Social emergencies are mostly manipulated by a small number of people, and some people are involved in the incident through propaganda and agitation.Natural emergencies often endanger the lives and property of the majority of the masses, and are related to the success or failure of a region's work, making the incident a mass gathering.If a fire breaks out, it will not only cause losses to the lives and properties of the masses in the area where the fire occurred, but also threaten the safety of the lives and properties of the people in the adjacent areas.

4. Destructive

Regardless of the nature and scale of emergencies, they will inevitably cause political, economic and spiritual damage and losses to the country and the people to varying degrees.The losses caused by natural disasters to the country and the people are relatively obvious.Losses caused by other emergencies should be analyzed on a case-by-case basis.

709. In the face of emergencies, we must face danger without fear

Decision-making and problem-solving are of course an important part of leadership work.However, unforeseen emergencies are, after all, sudden and difficult to fully grasp, so they are tricky and difficult to deal with.For such sudden problems, if you want to obtain proactive and satisfactory results, avoid losses or minimize losses, leaders should have a correct attitude.

In the face of sudden emergencies, leaders generally have two attitudes:

One is panic, restlessness, loss of normal reason and calm;
The second is to be calm, fearless, calmly face reality and solve problems.

The correct attitude and principle should be the latter, not to be afraid in the face of danger, not to be chaotic when things happen, to withstand all kinds of pressure, and to deal with problems prudently and decisively.Only by daring to advance in the face of difficulties and daring to overcome difficulties can we strengthen our confidence and strengthen the determination of the masses to overcome difficulties.The well-known iron man Wang Jinxi, when a sudden blowout occurred, he was about to crash the plane and killed people. He took the lead in jumping into the mud pool, mobilized the workers to rescue, and finally subdued the blowout, turning the emergency into safety.This shows that only by being fearless in the face of danger and being impartial and selfless, can we develop wisdom in a hurry and come up with the best solution to the problem.

710. In the face of emergencies, we must cut through the mess quickly

The reasons why emergencies happen suddenly are extremely complicated.There are both direct and realistic reasons, as well as indirect and historical roots.

Because of this, emergencies come rapidly and develop rapidly, and it is difficult to grasp the changing trend; if handled well, the incident can be properly resolved; if handled poorly, it is easy to intensify conflicts, escalate the incident, and cause more serious losses.

Therefore, when encountering an emergency, the leader must quickly find out the real cause of the incident on the basis of rationality and calmness, and propose the best method to solve the problem accordingly.

711. Facing emergencies, be mobile and flexible

(End of this chapter)