1000 Business Lessons Every Businessman Must Know

Chapter 87 Resolving Conflicts: Building a Strong and United Combat Team (3)
The reasons for constituting and triggering emergencies are complex and diverse, and the psychological impact on the masses is also diverse.Under such circumstances, it is difficult to judge and solve problems in a timely manner by adopting conventional working mechanisms and decision-making procedures.Therefore, to deal with emergencies, it is necessary to adopt a flexible and unconventional degree and method.

First, implement on-the-spot decision-making.Because the phenomena and causes of emergencies are intertwined and complicated, and the randomness is relatively large, the decision-making has great uncertainty and risk.At the same time, the decision-making itself and the timeliness of information requirements are particularly strong. Therefore, leaders are required to adopt extraordinary decision-making methods, maximize decision-making power on the spot, and make decisions at any time according to changes in the scene.

Second, there is room for measures.Since the causes of emergencies are complex, changeable, and there are many probabilistic factors, when leaders take measures, they must think more and go farther, leaving room for maneuver.Whether it is the preparation of materials or the promise of conditions, neither can reach the limit at once, and there is no room for scheduling and coordination.

Third, pay attention to alleviating contradictions, diverting the emotions of the masses, and making them calm down and think about problems.This is an effective way to control the development of the situation.Fourth, take the overall situation into consideration, and don't lose the big because of the small.

712. In the face of emergencies, control must be thorough
The urgency and destructiveness of emergencies require leaders to take active and decisive measures to control and resolve the incident to a minimum.On this basis, fundamentally eliminate the social causes and triggering opportunities of emergencies, and ensure that similar incidents will not occur again.This is the responsibility and obligation that leaders themselves should have.

The control must be thorough. First of all, there should be a standard and awareness of striving for complete victory.As far as extinguishing a fire is concerned, if there is a little carelessness and a small smoldering fire is let go, there is a danger of resurgence and a resurgence of the fire.This is especially true of political events.In particular, some hostile elements who plot to overthrow the state power, if they are not punished thoroughly in time, they will make a comeback and make a comeback, causing endless troubles.

In addition, we should thoroughly expose the inside story of the incident and the conspiracy of the bad guys, clarify right and wrong, and warn everyone; do a good job in the ideological and political work of the masses, straighten out various thoughts and emotions, and eliminate unstable factors; Insufficient, earnestly correct and improve to prevent being used by bad people.

713. Facing emergencies, take precautions
As mentioned earlier, although emergencies appear by chance, there are always inevitable factors at work for their occurrence.If we grasp the inevitability and regularity of emergencies and do a good job of forecasting, prevention and prevention in advance, some incidents can be avoided.Even if an incident occurs, its scale can be relatively reduced, its losses can be reduced, and its situation and impact can be estimated in advance.

Because of this, leaders should always calmly analyze the international and domestic political and economic situation and its trends, pay attention to observe and grasp the ideological and sentiment of the masses, and grasp the trends of class struggle; According to the conditions and possibility of the occurrence of the incident, draw up an emergency plan, and make adequate mental and material preparations.

As the saying goes: "prevent danger before it happens", "preparation prevents danger".As long as we are prepared for danger in times of peace, overcome paralyzed thinking, make early preparations, formulate various contingency plans and implement measures, we can prevent emergencies, or control them in time if they happen.

714. Use psychological control methods to control the development of the situation

Experience has proved that no matter what kind of emergency occurs, it will have a considerable impact and pressure on the psychology of the masses, making most people unstable, confused and at a loss.Because they don't know the nature and cause of the event, let alone the trend of the event, they are often in strong fear, anxiety and impulse.If it is not handled well, people's psychology and behavior may develop to the side that is not conducive to the proper handling of the event.Therefore, psychological control should first be carried out for the participants and affected masses of the incident, so as to reduce the psychological pressure of the masses.There are two basic methods:

(1) The behavioral influence of leaders.Psychology believes that everyone has a kind of obedience psychology, that is, under the influence of other people's activities, he also engages in the same activities as others.The more one's own psychology fluctuates and the value selection goal is uncertain, the easier it is to develop a compliance mentality.Therefore, at the scene of an emergency, the leader must pay special attention to using "cold" to "hot" and "quiet" to control "movement".When the leaders are refreshed and calm, the masses will have a backbone, and their psychological pressure will be greatly reduced.

(2) Divert the attention of the masses.Generally speaking, in each emergency, the attention of the masses will be concentrated on one or two problems.Or due to the concentration on personal property, the overall anti-disaster battle cannot be taken into account, or even affect the overall anti-disaster battle; The purpose does not rest... In these situations, the attention of the masses is not diverted, which is very detrimental to controlling the situation.In this regard, effective measures must be taken to divert the attention of the masses.Commonly used methods are: first, persuasion and induction, to find the intersection of the interests of both parties; second, from the perspective of the masses, admit certain understandable and reasonable aspects, and make concessions or promises that do not damage the substance; third, use reductio absurdum Or the extension method, leading the masses to see the possible adverse consequences of events out of control, so that most people regain their senses.Of course, it is difficult for these methods to transfer everyone's emotions and attitudes.But as long as the emotions and attitudes of the majority of people change, and the basic masses stand on the right side, things will be much easier to handle.

715. Use the method of drawing salary from the bottom to control the development of the situation

Most of the people who participate in emergencies or are involved in emergencies have reasons, are emotionally agitated, and explode at any moment.If it is not handled well, no matter what kind of incident, the situation may reverse.Therefore, leaders and those working on the spot must not add fuel to the fire and intensify conflicts. "Raising the soup to stop the boiling" is a good way to treat the symptoms first; but "raising the soup to stop the boiling is worse than pulling the bottom out of the pot", this is the way to cure the root cause.

This approach applies to organized social events.The specific method of operation is: on the premise of clarifying the situation, grasp the opponent's purpose and the flaws in the behavior, as the basis and breakthrough point for disintegrating the opponent.Through powerful publicity and public opinion offensive, on the one hand, it exposes the purpose and illegal behavior of the event planners, grasps the contradictions between their words and deeds and the facts of behind-the-scenes activities, and points out the essence of their actions.On the one hand, it publicizes the party's policies and points out the serious consequences of the continuation of the incident.It inspires everyone to think calmly, not to copy what others say, but to stand on the side of the truth and fight against all kinds of bad phenomena.It is also necessary to use forms acceptable to the masses and the influence of authority figures to educate and win over the majority.

In social emergencies, the participants always want to achieve certain goals, so they always hope to have positive contact with the leading organs.Leaders should make full use of the psychology of the participants, ease the tension through necessary contact, control the development of the situation, and discover the cause and nature of the incident.In contacts and conversations, it is necessary to have a clear-cut stand, adhere to principles, and show sincerity in solving problems.Affirm the righteousness, understand it with reason, show it to harm, expose a few people with ulterior motives, and educate and unite the majority of the people.

716. Adopt organizational control method to control the development of the situation

For social emergencies, organizational control has two meanings: one is to quickly carry out positive education within the organization and among the general public, so that most people have a clear understanding and stabilize the team's position so as not to mess up the brigade; It is to quickly find out the top figures in emergencies and focus on controlling them.As the saying goes: "Catch the thief first, catch the king first." Only by controlling the main characters and blocking their activities can the situation not continue to expand and escalate.Of course, the control of important figures must be done according to the law to prevent someone from taking the opportunity to intensify conflicts.

For natural emergencies, the meaning of organizational control is: to organize emergency rescue immediately, not only to prevent the disaster from expanding and spreading to more areas, but also to control the affected areas so that the disaster does not deepen.In this regard, the entire rescue and disaster relief work must be under strict organizational command, so as to avoid the phenomenon that no one is in charge or many people are in charge, which may lead to chaos.

To quickly control the situation, we must follow the principles of speed and rationality.Because different stages of the development of things have different quality and quantity, different stages and different quality problems have different difficulties and losses.Therefore, the sooner and faster the emergencies are dealt with, the better.

717. Collecting Facts to Find the Crux of the Problem

The cause and essence of an event cannot be discovered at a glance, especially social emergencies, because it is often hidden in various phenomena.Only by collecting a large number of various phenomena of the event can we analyze the cause and essence of the event.Therefore, leaders must carry out extraordinary thinking and operations under extraordinary circumstances, use all feasible means, and accurately grasp a large number of phenomena and factual materials.The specific operation methods mainly include the following:
1. Public investigation law.

The operation method of the public investigation is mainly as follows: Immediately after the incident, organize forces to go deep into the scene, observe the development of the situation and the emotions of the masses, grasp all the revealed situations in the course of the incident, and cannot omit important situations and details.Extensively collect and listen to the opinions, reflections and demands of event participants and witnesses, and analyze the nature and causes of the event.Find a way to get in touch with the participants of the incident, especially the important people, and find out the psychology and purpose of the other party.Try to grasp the weak links and exposed places of the incident for investigation, which is not very conspicuous, but also can find problems.

2. Covert investigation method

Using this method, the common forms are: first, type in.Send staff with better quality, as the masses or active participants, to go deep into the organization involved in the incident to obtain real information and materials.This requires leaders to be fully prepared to prevent sudden crisis events, and arrangements must be made before the incident occurs.It cannot be carried out after the incident, and it is also difficult to break in.Second, pull it out.Before and after the incident, according to the daily situation, select those who can be won over as targets, and educate them in various forms to make them change their attitudes and positions.Third, spying secretly.For some situations that must be grasped but are not suitable for public action, they can be observed secretly, and the situation and traces of the incident can be collected and grasped in accordance with the law without arousing the vigilance of the other party and without intensifying conflicts.

3. Indirect investigation method

The indirect investigation method is between the first two methods and has a relatively wide scope of application. It can be used in any type of emergency investigation.Generally speaking, the information observed and provided by a third party is relatively objective and accurate.Because they have no direct interest in the incident, they can analyze and reflect the situation objectively and fairly.At the same time, the middle power is the focus of contention between the two parties in the struggle. In the process of fighting for them, the trouble-making group will reveal their goals and propositions from different aspects and to varying degrees.Therefore, this method can not only obtain a lot of valuable situational materials through indirect channels, but also understand the ideological tendency and activities of the intermediate forces, providing a reliable basis for us to make decisions.

718. Accurate determination of the nature of events
This is the basis and basis for taking scientific measures to properly handle the incident.Therefore, to accurately determine the nature of the incident is the key work to deal with the entire incident, and efforts must be made.

First of all, the leader must organize relevant personnel to fully understand the various phenomena of the event, whether positive or negative, direct or indirect, they must be fully grasped and fully understood.

Secondly, on the basis of comprehensively grasping and understanding the various phenomena of the event, concentrate on analyzing and understanding the causal connections between and behind the various phenomena.Through this process, discard the false and keep the true, remove the dross and select the essence, from one to the other, from the outside to the inside, through various phenomena, to grasp the essence of the event.

Third, on the basis of grasping various connections and relationships, through careful comparison and screening, identify the fundamental contradiction that restricts the entire incident, find the "general gate" of the entire incident, and confirm the nature of the incident.Once you find the focal point of the confrontation between the two sides, you will find the key point of the incident, and then you can take measures to solve the problem accordingly.

719. Prompt formulation of general measures
After the ins and outs and nature of the incident are determined, an overall plan for handling the incident must be quickly formulated accordingly.When proposing a decision-making solution, three issues should be paid attention to:
First, it must be targeted and feasible.The handling of emergencies has particularly high requirements on the quality and ability of leaders. Mistakes and loopholes in decision-making are not allowed, and weakness in the execution process is not allowed.

Second, while grasping the principal contradiction, pay attention to overall cooperation and comprehensive management.You can't treat the head for a headache, and treat the foot for a foot pain.

Third, it is necessary to choose a variety of solutions and make various preparations, which cannot be done simply.

720. Careful organization and coordinated operation

Organization and command are related to the coordinated operation and effectiveness of the entire campaign.The failure of organization and command will not only fail to solve the problem ideally, but also easily cause new incidents, which must not be taken lightly.

First, the leading group must be united and united to deal with emergencies together.The main leaders must first coordinate the ideological understanding of the team, maintain a high degree of unity, and make the leadership team a strong and powerful combat command.

Second, responsibilities must be implemented at all levels, and everyone assumes responsibilities, performs their own duties, and assumes their own responsibilities.It is necessary to take action, work conscientiously and responsibly, and prevent leakage of posts and items; it is also necessary to coordinate and unify so as not to cause chaos.The responsibilities and tasks of each level, position and personnel must be fully assumed, and the tasks must be resolutely completed, and dereliction of duty and mistakes are not allowed.

Third, the leader must command the overall situation, be clear-headed, firm and powerful.Neither get carried away by partial advantages and victories, nor get restless and impulsive due to partial failures.It is necessary to stabilize the position, command decisively, mobilize all positive factors, and form a victorious momentum to win the decisive battle.At the same time, leaders must be good at judging the situation and changing or adopting corresponding measures in a timely manner according to the changing objective situation, or replacing a new combat plan, so as to ensure a complete victory in the entire battle situation.

721. Seize the key to ensure overall victory

Grasping key parts and principal contradictions is an important measure to ensure overall victory.Grasp the key, the whole campaign will have the initiative and the possibility of a complete victory.Therefore, leading and directing decisive battles against emergencies must grasp the main contradictions and key links.

First of all, to solve key problems, it is necessary to carefully study the implementation plan in advance and concentrate superior forces to overcome difficulties.

Secondly, for socio-political incidents, we must do our best to control and resolve the leading figures.For natural disasters, we must focus on weak links and key parts, control fire and water sources, and protect important resources and property.

Again, identify the breakthrough point.To grasp the key links, sometimes it is necessary to start from the key parts and go straight; sometimes it is necessary to start from other parts and fight in a roundabout way.If the breakthrough is found accurately and the first battle is won, it can develop in depth and achieve greater results.

722. Consummation of the aftermath, leaving no future troubles

Handling the aftermath of the incident is an important part of handling the incident.Only when the aftermath is done well can the incident be said to have been resolved satisfactorily.Otherwise, it will not only make some problems unresolved for a long time, but also make it easy for incidents to happen again.

There are many things to do to deal with the aftermath, the most important of which are:

First, we must carefully find out the shortcomings in the work, and fundamentally take measures to seriously correct them.If the conditions are not met and it is difficult to improve for a while, on the one hand, it should be clearly explained to the masses; on the other hand, a practical improvement plan should be formulated, announced to the public, and gradually implemented under the supervision of all parties.

Second, we must lead the masses to do a good job in ideological and political work, solve practical problems, and mobilize the enthusiasm of the masses.

The third is to sum up the lessons of emergencies, plug the loopholes, find out the reasons, educate the subordinates to raise awareness, distinguish right from wrong, and strive to eliminate unstable factors to avoid similar incidents from happening again.

(End of this chapter)