1000 Business Lessons Every Businessman Must Know

Chapter 90 Communication: Be a leader who can communicate effectively (1)
[-]. The role of communication in management
746. Boost Morale and Improve Work Efficiency

Good organizational communication, especially unimpeded upper and lower communication, can boost employee morale and improve work efficiency.

With the development of society, people began to change their roles from "economic man" to "social man" and "cultural man".People no longer blindly pursue material treatment such as high salary and high benefits, but require to actively participate in the creative practice of enterprises to meet the needs of self-realization.Good communication enables employees to freely talk about their views and opinions with others, especially managers, so that their sense of participation is satisfied, thus stimulating their work enthusiasm and creativity.

747. Discuss together to stimulate creativity

In effective interpersonal communication, communicators discuss, inspire, think and explore together, which can often stimulate the spark of creativity.

The expert discussion method is the most obvious example.Hewlett-Packard requires engineers to display their work on a desktop for critique.So that everyone can make suggestions and solve problems together.

Employees have a deep understanding of the company, and they are often the first to discover problems and crux of the problem.An effective communication mechanism enables all levels of the enterprise to share his ideas and consider the possibility of putting them into practice.This is one of the important sources of corporate innovation.Panasonic's suggestion box system fully illustrates this point.

748. It is more conducive to understanding and disseminating information
Business leaders can understand customers' needs, suppliers' supply capabilities, shareholders' requirements and other external environmental information through information communication.

Any organization can become an open system interacting with its external environment only through information communication.Especially in an increasingly complex and ever-changing environment, maintaining good communication with the outside world, capturing business opportunities in a timely manner, and avoiding crises is a key function of enterprise managers, and it is also an important job related to the rise and fall of the enterprise.

[-]. The role of leadership style in communication

As a leader, you must find ways to use the arms of others to do well, which means you manage the human resources you need or rely on to get the job done.People management is also often referred to as leadership.We each have our own ideal leadership style, and it affects how we communicate when we communicate with other people—mainly employees.

Customer demand information, manufacturing process information, financial information... all need to be accurately and effectively communicated to relevant departments and personnel.All departments and personnel must communicate effectively to obtain the information they need.

It is hard to imagine what the consequences will be if the manufacturing department cannot obtain timely information from the R&D department and the marketing department.Any decision made by an enterprise needs to be conveyed to the appropriate target by means of written, oral, formal or informal communication methods and channels.

[-]. Do a good job in the details of communication
749. Grasp the Psychological Details of the Other Party

A silent employee is a closed door. If the leader is a little careless in the communication, the other party will never open up to you.How do you get the taciturn person to open up to the leader?First of all, you should enter the other party's inner world to cause it to be psychologically shaken.As long as the leader grasps the psychology of silent employees, employees will easily open up to the leader.

A leader can make an employee feel sympathetic to his situation.If the employee does not speak because of setbacks, the leader may wish to express sympathy and say to the employee in a relieved tone: "If I were in the same environment and encountered the same thing, I would definitely fail." No matter how worried the leader will criticize him severely, he is willing to start a conversation with the leader.

Leaders can't always wait for instructions from their superiors. After properly handling their own work, they should take the initiative to share work for their superiors.Leaders can't see that their superiors are still busy and remain indifferent. This kind of matter has nothing to do with themselves. The mentality and behavior of hanging up is not conducive to the leadership's management.

Even if a leader encounters something that has nothing to do with him, as long as he has a certain opportunity and reason, he should take a positive attitude like treating his own affairs, so as to influence others.The key to influencing others lies in behavioral motives such as emotions, needs, instincts, etc. Don't talk about reason with employees or superiors, it will have no effect.

750. Details and points in the introduction process
In the process of communicating with employees, leaders must learn the knowledge of introduction.

Leaders often introduce themselves or are introduced.Introducing and being introduced is an important part of leadership interpersonal communication.Although there is no uniform regulation on the specifications introduced, some simple principles must be followed, which is of great significance to leaders.Many exchanges can be successful and stabilized because the introducer has already made the other party like him in the first 30 seconds of the introduction.Some poor leaders don't understand the mystery of introduction and being introduced, and turn a blind eye to its importance. They often attack each other intentionally or unintentionally by introducing and being introduced, and the result can be imagined.

Generally speaking, on more formal and solemn occasions, there are two common introduction rules that leaders must pay attention to: one is to introduce young people to older people; the other is to introduce men to women.In the process of introduction, it is respect for the leader to mention someone's name first.For example, when the woman is his wife, the leader must first introduce the other party, and then introduce his own wife, so as not to break the etiquette.When introducing a young man to a respected elder, the leader should mention the elder first, so as not to lose respect.When the leader introduces, it is best to mention the name together, and a brief description can also be attached.This way of introduction is equivalent to giving both parties a hint of the topic to start the conversation, which will undoubtedly make the initial conversation smoother.

If it is an ordinary and informal occasion, the leader does not have to be too rigid about etiquette. If everyone is young, the leader should aim to be natural, relaxed and happy.The leader only needs to say a simple sentence: let me introduce, and then make a brief introduction.In this case, there is no need to pay too much attention to who is introduced first and who is introduced later. The simplest and most effective way is to directly report the names of the introducers.In the process of introduction, the leader may wish to say something like "this is" to strengthen the tone and make the person being introduced feel kind and natural.

751. Improve Your Conversation Skills Details

Leaders must learn to talk if they want to communicate with employees.Conversation is a way for people to convey information and emotions, and to enhance mutual understanding and friendship, but it is not easy to speak well in a conversation.In order to make conversation play the above-mentioned media role, leaders should focus on cultivating and improving their conversation skills.

For any conversation to proceed smoothly, the first thing that needs to be grasped is the topic of conversation.The most difficult part of talking with people is what topics to talk about.

For most people in a communication situation, the first sentence of conversation is the most difficult.Because the leader is not familiar with the other party, does not know the character, hobbies and character of the other party, and at the same time, time does not allow the leader to do more understanding or consideration, and it is impolite to raise special topics.

Therefore, for leaders, it is necessary to use local materials and find more suitable topics from the environment at that time.If the meeting place is at a friend's house, then the relationship between the other party and the owner can be used as the first sentence.For example: You and Mr. X are classmates, right?Leaving aside whether it is right to ask this way, this will definitely arouse the topic of the other party.If the question is right, the leader can make a quick turnaround according to the original intention. If the leader guesses wrong, he can follow the other party's explanation and continue talking freely on the other party's topic.

752. Four Detailed Skills for Proactive Communication

The initiative of common topics should be in the hands of leaders.Common topics often come from the common points of employees and leaders, and these common points tend to shorten the distance between employees and leaders.Generally speaking, common topics can be found from the following aspects:

1. Find topics from the accent of employees

An employee's accent often speaks volumes about identity and experience.Leaders should boldly guess the accents of employees.If you guessed right, it’s gratifying, and the two of you have a common topic; if you guess wrong, it’s also gratifying, because employees will often tell you where he is from, so you can still find a common topic.

2. Find common topics from the clothing of employees

The clothing and manner of an employee can reflect his identity and status to a large extent.These can be used as the basis for leaders to judge and choose topics.If you see a person in a suit and leather shoes sitting in a larger office, the leader can judge that he is the main person in charge. Even if he guesses wrong, he can use this wrong judgment to compliment him.As long as you pick up the words, you can easily control the whole situation.

3. Talking about common encounters

"The same people who have fallen in the end of the world, why meet each other before?" Generally speaking, it is easy to form a common topic when encountering the same or similar people.Leaders can seek spiritual empathy through shared encounters with employees.In some periods in the history of our country, the experience of many people was the same, such as educated youths going to the mountains and going to the countryside.For this kind of encounter, the leader can talk freely with others and try to create a good atmosphere for conversation.

4. Talking about common objects

If leaders and employees have common objects, they can often start with the common objects.For example, if an employee has a purse of the same style and model as the leader's purse, the leader can start by talking about the purse to entice others to talk to him.

753. Four taboo details in communication

In the process of talking with employees, leaders have some attitudes and performances that are quite taboo.These attitudes and performances are likely to make the leader lose the initiative in the conversation, leading to the failure of the conversation.These taboos are mainly:

1. Don't be aggressive
In the process of talking with employees, leaders should try their best to be easy-going and influence people through enthusiasm and sincerity, but never try to persuade employees through arguments.Arguing can only lead to contradictions and dissatisfaction. Even if employees verbally agree with the leader's statement, the leader should not believe that others have been convinced.In the process of talking with employees, it doesn't matter who is right and who is wrong. The key is to form a relationship with employees that is conducive to management.If you can form this kind of relationship with your employees, what does it matter if the employees are always right?
2. Don’t be self-centered
Don't be self-centered in your conversations with employees, or it's easy to give employees the impression that they have no control over the situation.During the conversation, employees should try their best to feel that they have taken the initiative and all environmental factors are under their control. Only in such an environment can employees voluntarily form a good relationship with their leaders.

3. Don’t exaggerate

There should be a degree of praise for employees, and a degree of self-introduction.Excessive exaggeration or enthusiasm will give people a feeling of hypocrisy, and once the feeling of hypocrisy arises, the integrity system established by the leaders will naturally collapse.Exaggerated claims are not credible, this is common sense that everyone knows.

4. Don’t be sarcastic
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