1000 Business Lessons Every Businessman Must Know

Chapter 91 Communication: Be a leader who can communicate effectively (2)
No matter what employees say or do, leaders should not ridicule employees.Even if the employees have any indecent actions or remarks under the watchful eyes of the public, the leader should not ridicule them, but should always be considerate of the employees and forgive their mistakes.Sarcasm of employees does not do any good for leaders, on the contrary, if they are considerate of employees, they can often be recognized by employees.

754. Be good at expressing sincerity

An educated leader should not only have a deep grasp of management knowledge, but also have a good grasp of the mysteries of speaking.A large number of facts have proved that the charm of a leader's speech does not lie in how fluent and eloquent he speaks, but in whether he is good at expressing sincerity!
The leader who can best communicate with employees will definitely not be a leader who is eloquent, but a leader who is good at expressing sincerity.When a leader expresses his sincerity to employees with very appropriate words, he can naturally win the trust of employees, and then establish a relationship of trust.Employees who trust the leader will naturally be willing to interact with the leader and maintain this harmonious relationship.

For a leader, if he lacks sincerity, he will talk like an empty speech, and the other party will naturally not be able to identify with him.The key to the success of a leader's speech is to inject sincerity into the conversation and convey one's heart to the other party.Only when an employee feels the sincerity of the leader, will he open his heart, accept what the leader said, realize communication with the leader, and then form a good relationship with the leader.

In the process of communicating with employees, you can also express your sincerity by exposing your weaknesses.When facing employees, some leaders often say that they are clumsy in interpersonal communication, so if there is something offending or something is wrong in the communication process, they also hope that employees can make criticisms.This is an expression of sincerity. By showing their sincerity, leaders can make employees quickly identify with themselves, and then they are willing to maintain a good relationship with themselves.This method is adopted by many leaders. Although some leaders are already masters in communication, they still show their employees that they are quite clumsy in order to show sincerity.When employees are full of loopholes in the process of talking, leaders often express understanding and give a certain degree of recognition.These are all to express your sincerity to others.Sincere leadership can easily win the respect of employees, while insincere leadership can make employees bored.

755. Use body language properly
We have already understood the role of body language in interpersonal communication, however, it is not an easy task to use body language effectively in interpersonal communication.This requires us to do two things: one is to understand other people's body language, and the other is to use our own body language appropriately.

Body language can express more information than spoken language, so understanding other people's body language is an important way to understand others.From the eyes, expressions, body movements and postures of employees, as well as the spatial distance between each other, we can perceive each other's psychological state.Knowing the emotions of the other party, we can adjust our communication behavior in a targeted manner.However, you must pay attention to understanding other people's body language: the same body language may have different meanings on people with different personalities.A girl who is lively, cheerful, and willing to communicate with others will use rich body language when interacting with you, doesn't care much about keeping a close distance with you, and often talks to you with a sweet expression.To understand other people's body language, the most important thing is to consider the problem from the perspective of others.Experience the emotional state of others with your heart.When someone is indifferent to you, it is probably because the other person has encountered something unsatisfactory, so don't think that the other person doesn't value you when you see others being indifferent.

Proper use of one's own body language requires leaders to reflect on themselves frequently.The purpose of introspection is to check whether the body language used in the past is effective, natural, and misleading.Understanding these will help leaders adjust their body language at any time so that it can effectively serve our communication.People who are not good at self-examination often have problems.

Leaders should properly grasp body language in order to communicate well with employees so that the communication can go on smoothly.

756. When communicating with employees, you might as well start with their names
In the process of communicating with employees, it is often necessary to start with the other party's name.

A name is not only a code name of a person, but also a symbol of a person.According to research, a person's name is quite related to his character and his achievements.

Talking about the employee's name can often shorten the distance with the other party.Especially when the employee's name represents the characteristics of the times or some kind of ideal, the leader can talk about the name to win the favor of the employees.For example, for a person named Yuejin, the leader can guess that he was born in 1958, and then express appropriate praise for the name; Employees get closer and win the favor of employees.But if the employee's name is really plain, without obvious characteristics of the times or ideal sustenance, the leader should not be smart and make wild guesses.Asking an employee directly "Why are you called that name" is rather unrefined.

For the names of employees, leaders must not only record them, but also memorize them by heart.I once heard a very touching story.A female street sweeper was sweeping the floor downstairs where Premier Zhou worked. The Premier came over and asked her name. A year later, when the Premier met this female worker again, she immediately called out her name, and the female worker was very moved. .Remembering an employee's name is like keeping a treasured possession for them, something that will impress them one day.

757. Speak differently from person to person
When talking with employees, the leader should speak according to the interests and hobbies of the employees.Because employees' occupations, personalities, experiences and cultural literacy are different, their interests and hobbies will also be different, and each employee's hobbies will change with time and place.Generally speaking, you can speak from the following aspects, which can often achieve better results.

1. Speak according to the personality characteristics of employees

Generally speaking, introverted employees not only pay attention to the way they speak, but also hope that others will also pay attention to propriety and politeness.Therefore, when talking with such communication partners, pay attention to the way you speak, and show respect and humility to such people as much as possible.However, if the employee is a straightforward person, there is no need to worry too much about the way of speaking. The best way is to get straight to the point.In short, different speaking methods should be used for different employees. Generally speaking, the speaking method is close to the employees, and it is easy to approach the employees.

2. Speak according to the different identities of employees
If the other party is from the countryside, don't talk about wages and benefits; if the other party is from the city, don't talk about the harvest.For employees with different identities, leaders should use different methods to persuade them.Using the same method to talk to people of different identities can hardly avoid awkward and strange feelings.At the same time, in the face of employees with different identities, they should choose different topics, that is, choose topics that are similar to their identities and occupations.Otherwise, it is difficult to have a common language with employees, and it is difficult to achieve good communication without a common language.

3. Can speak according to employees' psychology
This way of speaking is relatively demanding, and it requires the leader to be able to see through the psychology of employees after a short contact.The purpose of this approach is to speak to the hearts of employees.

758. Topics that should be avoided in communication
In the process of talking with employees, there are several topics that are quite taboo.

1. Employee Privacy

Unless the employee voluntarily tells you his privacy, don't inquire about the employee's privacy at will.Privacy is some of the secrets employees have that they don't want to share.Those who know these secrets will be friends of employees, and employees will be wary of these people.

Respecting the privacy of employees is a manifestation of respecting the personality of employees.If the leader ignores the psychological needs of the employees to keep their privacy, and blindly asks the employees about their privacy, it will affect the effect of the conversation between the two, and it will also make the employees have a bad impression of themselves, which will damage the relationship between the leader and the employees.

Even if employees take the initiative to tell their leaders their privacy to ask for their opinions and opinions, the leaders should pay attention to the content of the answers, and don't get carried away, making suggestions and making irresponsible remarks like an expert.Just say something symbolic.If the employee insists on the leader to give some constructive suggestions, the leader might as well tell the employee a story, saying that a friend of his once encountered such a thing and how it was resolved, for his reference only.In this way, even if the suggestion has no effect or even has the opposite effect, the leader does not need to blame himself, and the employees will not attribute the fault to the leader.

2. Sadness of employees
The sad things of the employees cannot be used as the content of the conversation. Firstly, it is because the sad things of the employees do not want to be known by many people, unless the employees have some kind of urgent psychological need to talk; It is difficult to talk to the leader, so the leader should try his best to avoid other people's sad topics.While it is often possible to win people over by being sympathetic, bringing up someone's sorrow is not, after all, smart conversation.

3. Employee embarrassment
When learning about embarrassing topics for employees, leaders must avoid them.Because embarrassing topics often make employees feel particularly awkward when they are mentioned.Embarrassing topics can be said to be taboo topics for others. Before meeting with employees, leaders must figure out which topics are embarrassing for others.

759. Grasp the Three Requirements for Speaking

When leaders talk to employees, there must be several important aspects, so that the conversation can go smoothly.It mainly includes the following aspects:
1. Use a proper title
The leader must first greet the employees and attract the attention of the employees, so some art must be paid attention to in addressing.Generally speaking, for employees with identity and status, the name and title of the employee are usually spoken in a very respectful tone. For employees with the word "deputy" in their titles, the word "deputy" should be omitted as much as possible.Appellations vary from person to person and from age to age.In the process of communication, we must constantly strengthen our address skills.Don't call employees casually, unless you are already quite familiar with them, otherwise it is easy to make employees feel uncomfortable.

2. Respect employees everywhere

Employees attach great importance to their own prestige, dignity, status and achievements, even those who say they don't care.Leaders should pay attention to respect employees and meet their self-esteem needs.Don't use any sarcastic words to sarcasm employees, so as to make employees feel close to the leader.

3. Speak with propriety
Leaders should advance and retreat in a certain way during the conversation, and don't overdo anything or say too much.Generally speaking, a leader who talks too much is often difficult to control the situation in the end, because employees can easily find flaws in what they say too much, and then question the leader, and the leader has to spend a lot of energy to explain what he said. If the explanation is not clear, It is difficult to win the trust of employees.

(End of this chapter)