1000 Business Lessons Every Businessman Must Know

Chapter 96 Manners
(2) Announcing the official start of the ceremony.After the host announces the start of the ceremony, the band should play music, firecrackers can be set off on the spot, and all the people present should applaud enthusiastically.After that, the host should introduce the important guests present to all present.

(3) Play the national anthem.Everyone should stand at this moment.If necessary, the unit's iconic songs can also be played accordingly.

(4) Make a speech.The speakers in turn should be representatives of the host unit, representatives of the higher authorities, representatives of the local government, representatives of cooperative units, etc.The content should be concise and to the point, no more than 3 minutes per person, and the key points should be introduction, thanks and congratulations.

(5) Cut the ribbon.At this moment, everyone should applaud warmly, and if necessary, they can also play music or set off firecrackers.Before the ribbon is cut, the ribbon-cutter must be introduced to all present.

(6) Make a tour.After the ribbon is cut, the host should accompany the guests to visit the ribbon-cut object.The ceremony is now over.Afterwards, the host unit can present commemorative gifts to the guests and entertain all the guests with a buffet.

798. Handover Etiquette
The procedure of the handover ceremony specifically refers to the various steps during the handover ceremony.The specific procedures of handover ceremonies with different contents are often different.When the organizer draws up the specific procedures of the handover ceremony, it must pay attention to two important issues.First, it must be carried out with reference to the usual practice in major aspects, and try not to be unconventional and do something else.Second, you must seek truth from facts and do what you can, and you don't have to be greedy for everything in terms of specific details.Generally speaking, the following five basic procedures are indispensable for almost all handover ceremonies:

(1) The host announces the formal start of the handover ceremony.

(2) Play the national anthem and play the iconic song of the host unit.Previously, all participants had to stand in silence.

(3) The construction and installation unit and the receiving unit shall formally carry out the handover of relevant engineering projects or large-scale equipment.The specific method is mainly that the representatives of the construction and installation units formally submit the acceptance documents of relevant engineering projects and large-scale equipment, schedules or keys and other symbolic items to the representatives of the receiving unit.At this time, both parties should smile and hand over and receive the relevant items.After this, there should also be a warm handshake.

(4) Speeches by representatives of all parties.By convention, at the handover ceremony, representatives of all parties concerned must speak.They should be in turn: representatives of construction and installation units, representatives of receiving units, representatives of guests, etc. These speeches should usually be short and not long, and you only need to click to the end.In principle, each person's speech should be limited to 3 minutes.

(5) Announce the official end of the handover ceremony.Then arrange for all the guests to visit or watch entertainment performances.At this moment, all participants should give another prolonged applause.

799. Ceremony Rituals
When participating in a celebration, whether you are a member of the organizer or an outsider, you should pay attention to your behavior on the spot.Among them, the performance of the organizers is particularly important.

According to the norms of ceremony etiquette, the sponsors, as the host, should strictly pay attention to the following seven points when attending the ceremony:
(1) Be neat and tidy.Personnel of the unit participating in the celebration should take a bath and have a haircut in advance, and men should shave their beards.The personnel in this unit are not allowed to be unkempt, unshaven, and covered in sweat.

(2) Dress codes are required.Units with uniform uniforms should be required to use uniforms as the celebration attire for their personnel.Units without uniforms should stipulate that the personnel of the unit attending the ceremony must wear ceremonial clothing, that is, men should wear dark tunic suits, or dark suits, white shirts, plain ties, and black leather shoes.Ladies should wear a dark suit and skirt with long flesh-colored stockings, black high-heeled shoes, or dark-colored chaps.

(3) To observe the time.From the top person in charge of the unit to the lowest-level employees, they must not be late, absent without reason or leave midway.If the start and end time of the celebration has been stipulated, it should start and end on time.

(4) Be dignified.During the whole process of holding the celebration, one must look solemn, concentrate and concentrate.During the celebration, the procedures of raising the national flag, playing the national anthem, and singing the "Factory Anthem" must be followed: stand up, take off your hat, stand at attention, pay attention to the national flag or the rostrum, and speak seriously and solemnly. Everyone sang the national anthem and the "Factory Anthem".

(5) Be friendly.The main thing is to be friendly to the guests.When you meet a guest, take the initiative to say hello warmly.To the question that the guest raises, want to offer friendly answer immediately.When guests deliver congratulatory speeches at the ceremony, or when they visit later, they should applaud actively to express their welcome or thanks.

(6) Be self-disciplined.When attending the celebration, the main party personnel should pay attention to the following issues in terms of behavior: Do not walk around or turn around during the celebration.Don't "whisper" or joke with people around you, and don't act like you're not interested in the celebration intentionally or unintentionally.

(7) The speech should be short.

[-]. Business Dining Etiquette

800. Arrangement of seats and tables for Chinese food
1. Formal Chinese-style banquets generally have equal seats

In international communication occasions and business communication occasions, Chinese food is used to arrange seats according to position and status; if the wife or lady is present, the ladies are usually arranged together, that is, the guest of honor sits at the top right of the host, and his wife sits at the top right of the hostess square.

If the status of the guest of honor is higher than that of the host, in order to show respect for the guest of honor, the guest of honor can be invited to sit on the seat of the host, while the host sits on the seat of the guest of honor, and the second host sits on the left side of the guest of honor Or in regular order.

When the guest of honor brings his wife, and the wife of the host is unable to attend for some reason, a lady who is related to the host and of similar status can be invited as the second host; if there is no suitable lady present, the couple of the guest of honor can be arranged on the left and right sides of the host .

2. The table arrangement of the Chinese banquet is very particular

There are two kinds of main tables, one is a rectangular horizontal table, where the host and guest sit facing the seats;Seats at the main table should be placed with signature cards.

Generally speaking, one or two tables at the front of the stage are reserved for VIPs and the first host. If the person attending the banquet is not the guest of honor, it is best not to sit rashly.

Chinese-style banquets often use round tables. If there are multiple tables of Chinese food, each table has a host or host to take care of it, and the seats on both sides are reserved for the guests at the table.It is not advisable for those who attend the banquet to sit unless they are invited.

If there are many tables, put the table number on the table.For grand Chinese food, a menu is also prepared for each guest.

801. Western etiquette

After taking a seat, do not wipe the knife and fork with the napkin. This is extremely impolite behavior, as if the knife and fork prepared by the host are not clean.

During the whole meal, try not to make the knife and fork rattle.

Do not put your own cutlery into the large container for the whole table, but use the common fork and spoon.

The public fork and spoon should be returned to the original place after use, and never put it in your own plate.

When leaving the table temporarily, the knife and fork can be placed in front of the plate in the shape of an "eight", which means that the meal is not over yet, and you will come back to continue eating later, so the waiter will not clear the tableware.

Put the knife and fork side by side on the dinner plate, and the handle to the right means that the meal is over, and the waiter can lift the tableware.

Serving order of western food, wine pairing and use of wine glasses

The order of serving common Western food is: bread, cold cuts, soup, various dishes, desserts, fruits, coffee or black tea.Generally speaking, according to the rules of Western food, what kind of utensils to use for what dishes to eat, and what wine glasses to use for what kind of wine, this is more complicated than Chinese food.

802. Etiquette of drinking alcohol

In business, entertainment is inevitable. When drinking, pay attention to the following etiquette:
(1) After the host or service staff fills up the wine for the guests, the guests should taste the wine politely, or pick up the glass, first appreciate the color of the wine, smell the tangy aroma of the wine, and then take a sip. Taste slowly.

(2) In formal banquets or international social occasions, in order to show your drinking capacity, you must not drink up the wine in one gulp without even looking at the glass, and do not drink too quickly so that the wine flows down the corner of your mouth .These are demeaning behaviors, and they are degrading on international occasions.

(3) When drinking, you should raise your glass correctly, and you don't have to raise your little finger artificially when raising your glass to show your elegant demeanor.

(4) In view of the fact that drinking is only a way to enhance feelings and strengthen contact, rather than a drinking competition, drinkers should control the amount of alcohol they drink, especially in official banquets, business negotiations and diplomatic banquets, and keep their brains sober And quick thinking, in order to facilitate the further development of the work, must not be too greedy and drunk.

(5) To participate in a banquet for foreign guests or entertain foreign guests, one should understand the other party's drinking customs and toasting in advance.According to their drinking rules, the Japanese do not clink glasses when toasting, but stand in front of the person being toasted, holding a wine bottle and toasting to each other non-stop.The Japanese pay attention to drinking freely, and they are not surprised by their words and deeds after drinking.But in international communication occasions, most Japanese are still polite.

(6) Chinese, especially northerners, have the custom of persuading people to drink, but it should be done in moderation.Otherwise, it will cause dissatisfaction or misunderstanding among foreign guests.

(7) During the banquet, it is not advisable to drink while smoking.

803. Etiquette of drinking tea

1. The Etiquette of Tea Serving
Do not fill the tea too full, it is advisable to fill it with [-]% full.

The water temperature should not be too hot to prevent guests from being scalded accidentally.

When there are more than two visitors at the same time, the tea served should be uniform in color and served on a tea tray.The left hand holds the bottom of the tea tray, and the right hand holds the outer edge of the tea tray.If you have snacks, put them in front of the guests on the right, and the teacup should be placed on the right side of the snacks.

When serving tea, you should say to the people present: "I'm sorry!" Then serve the tea with the right hand, and serve it from the right of the guests, with a smile on your face, look at each other and say: "This is your tea, please use it slowly!"

When serving tea, it should be served to different guests according to the order of their positions, and then served to the reception colleagues of their own company according to their positions.

When serving coffee or black tea, the ear of the cup and the handle of the teaspoon should face the right side of the guest.In addition, prepare a bag of sugar and toffee for each guest, and put it next to the cup (on the saucer), so that the guests can take it by themselves.

2. Etiquette for tea drinkers
Look at the tea server and say sincerely, "Thank you."

In business activities, when others serve tea, do not pick it up with your hands, so as not to increase the trouble of the tea server.But if the leader or elders serve you tea in person, you should stand up and greet them respectfully with both hands.When being entertained and served tea, if you cannot say thank you, you should respond to the tea server with kind eyes. You must never turn a blind eye or listen but not hear. This is very rude behavior.

If you need to mix sugar and creamer, you should put the teaspoon horizontally on the saucer after mixing, and then hold the cup with your right hand (unless you are left-handed).

When drinking tea, you don't need to hold the coaster together, just hold the teacup with one hand and lightly hold the coaster with the other hand to prevent the coaster from falling off.But if you sit by the low coffee table, you must hold it up together with the coaster to avoid accidentally knocking it over.

Don't make any noise when drinking tea, especially when drinking Kung Fu tea, don't filter the tea with your mouth because you are afraid of drinking the tea in your mouth, if you make a sound, it is very indecent.

Ladies drink tea and use cosmetic paper to gently press off the lipstick to avoid leaving lipstick marks on the cup.

During a business visit, if the other party does not first ask for a drink, the visitor should not take the initiative to ask for it.

804. The Art of Business Hospitality

Business activities are the daily work of business people.Hospitality jobs range from buying tea at the office to entertaining guests for a work meal to taking clients to a golf game or to a show.

While you can spend company money, be mindful of outcomes and benefits.The fundamental principle of business entertainment is high consumption, but not waste.

In fact, the key to success in business entertainment is to be careful and take care of every guest's preferences.You can try from the following aspects.

(1) Get to know everyone on a one-on-one basis.

(2) Treat old and new friends warmly.

(3) Get help and sincerely express your thanks.

(4) Don't be shy about selling yourself in business situations -
(5) Receive warm hospitality and consider rewarding at the right time.

(6) Strengthen the relationship with old customers (80% of our commercial profits may come from those 20% of old customers).

(7) Improve the company's image in business entertainment.

(8) Pay attention to emphasizing the company's mission during the hospitality process, but it must be sleek and beautiful.

(End of this chapter)