learn to speak, learn etiquette

Chapter 20 Understanding the Principles of Dressing (6)
When a service unit selects and appoints service personnel, especially when selecting service personnel in the window department that directly represents the image of the unit in front of the service object, it must list whether its appearance is correct or not as one of the main conditions.Whether the appearance of the service personnel is correct or not affects the maintenance of the overall image of the unit where they work.If this problem is overlooked or done badly, the service object will directly feel disgusted with the service unit, or feel unhappy.At the same time, service personnel are required to pay attention to regular trimming and dressing up of their appearance, or take measures to improve their obvious shortcomings, that is to say, they must consciously develop their strengths and avoid weaknesses in their appearance.

etiquette experts remind you

It is certainly inappropriate not to trim, dress up, and improve one's appearance; and it is also improper to maintain and maintain the trimmed, groomed, and improved appearance without careful attention.

Service personnel must follow prescriptive practices consistent with general requirements for service etiquette when performing personal facial grooming.Only by insisting on doing this, can the service staff be radiant and radiant in their work, without being "dull on the face" and making people laugh.

When performing personal facial grooming, the general guiding rules that service personnel should follow are to make it clean, hygienic, and natural.The specific requirements are as follows:
Basic Requirements for Facial Retouching

Focus on cleanliness of the face
Pay attention to facial hygiene
Natural Facial Retouching

◇Pay attention to the cleanliness of the face
Requiring service personnel to pay attention to the issue of cleanliness when performing personal facial modification is mainly to ask them to give priority to whether the face is clean or not.In particular, it should be emphasized that when service personnel are on duty, they must take keeping their faces clean and fresh as a major event.

To really keep the face clean and fresh, the generally accepted standard is to make it free from dust, dirt, sweat, secretions, and other impurities that are considered unclean by people.To do this well, the service staff must develop a good habit of washing their face frequently.It should be pointed out that for the majority of service personnel, washing your face should never be regarded as just a personal matter after getting up in the morning and before going to bed at night.To really keep your face clean, it's not enough to just wash your face once or twice a day.According to the routine, service personnel should consciously wash their faces in time after returning from going out, after lunch break, sweating and tears, and contact with dust.

When cleaning their faces, service personnel must not only pay attention to quantity issues, but also must give priority to quality issues.When washing the face, the service personnel must be patient and meticulous, completely thorough, and "exhaustive".The corners of the eyes, nostrils, behind the ears, neck and other places that are easy to hide dirt should not be ignored.If you regard washing your face purely as a "going through the motions" routine, superficial and perfunctory, it will be difficult to keep your face clean.

◇Pay attention to facial hygiene

Requiring service personnel to pay attention to hygiene issues when performing personal facial modification is mainly to require them to pay attention to the health of their faces.It should be noted that when service personnel serve people at work, if their facial hygiene is not good, it is very easy to cause consumers to resist.

Service personnel should pay attention to the hygiene of their faces, and they need to pay attention to hygiene and maintain hygiene at the same time.Special attention should be paid to avoid frequent bumps on the face due to personal lack of hygiene.One can imagine what a service worker with a face full of boils, acne or herpes looks like in the eyes of the client.

Once the service personnel have obvious allergic symptoms on the face, or have boils, acne, or herpes, they must go to the hospital for treatment in time.Never leave it alone, or deal with it yourself.In particular, don't scratch, scratch, and squeeze again, so as not to "bloom your face" because of this, which is horrible.

According to the routine, in case of facial illness, injury or after treatment, especially when the face is bandaged or applied with medicine, it is generally not suitable for service personnel to have direct contact with the service object, but needs to take a short break or do other work temporarily .It's not that the service personnel are not allowed to stick to their jobs, but because the facial illnesses of the service personnel are really unsightly and affect the quality of service.

◇Natural modification of the face
Requiring service personnel to pay attention to natural problems when performing personal facial modification is mainly to require them to pay special attention to whether their faces are dull.It is important to keep in mind that facial grooming for service personnel should be as much about aesthetics as it is about common sense.According to the role positioning that people require of service personnel, solemnity and generosity are the first gist of maintaining their personal image.

Unconventional, avant-garde and other popular grooming styles are not in line with the role of service personnel, so they should not be tried.

The currently popular stickers, that is, the modification method of pasting graphics and text on the face or other parts of the body, if it appears on a modern young man, it will definitely not be surprising.But when it comes to a service worker who is serving people, it makes it hard for people to identify.

Asking the service staff to make their faces more natural is not to reject beauty.According to the routine, it is not a bad idea to moderately beautify the face.But at the same time, it should be realized that the service personnel carry out facial modification according to the nature of their work, and the most important thing is to develop both "beautiful on the outside" and "intelligent on the inside".If we only emphasize facial beautification one-sidedly, and even require the general service staff to change their natural appearance, such as eyebrow embroidery, nose augmentation, cheek padding, liposuction, lip liner removal, and double eyelid cutting, not only It's not necessary, and it's not realistic.

([-]) Partial modification

In addition to focusing on cleanliness, sanitation, and naturalness, the partial modification of the face should also pay special attention to several important local issues, so that the overall facial modification of service personnel can meet the requirements of service etiquette.

Partial retouching of the face

eyebrow modification

eye modification

Ear modification

nose modification

mouth modification

eyebrow modification

In a person's face, although eyebrows are not necessarily as eye-catching as eyes, they are by no means dispensable.

When the service personnel modify the eyebrows, they should pay attention to the following three issues: the beauty of the eyebrow shape
Whether the eyebrow shape is beautiful or not is very important to anyone.A beautiful eyebrow shape should not only be normal and graceful, but also dark and thick.For those eyebrows that are not beautiful enough, such as broken eyebrows, broken eyebrows, vertical eyebrows, "eight-character eyebrows", or eyebrows that are too thin or too thin, measures should be taken to modify them if necessary.

eyebrow grooming

The service staff must keep in mind that the beautiful eyebrows they own can only be regarded as truly perfect if they are carefully combed at ordinary times.It's important to make it a habit to brush your brows every day when you do facial grooming before going to work.

eyebrow cleansing

When washing face, putting on makeup and other possible situations, service staff should pay special attention to whether their eyebrows are clean.Particular care should be taken to prevent foreign matter such as dust, dead skin, or fallen eyebrows from appearing on your brows.

eye modification

For everyone, the eyes are the place that attracts the most attention from others.When service personnel perform eye modification, there are three main issues that should be paid attention to:
1. Eye cleaning

For general service personnel, the most important thing in this respect is to remove the secretions that appear on the corners of their eyes in time.

2. Prevention and treatment of eye diseases

Once the eye is sick, it is often not only contagious to others, but also looks unsightly, so service personnel should pay special attention to the prevention and treatment of eye diseases.If you suffer from contagious eye disease, you should treat it in time, rest, and never have direct contact with the client.

3. Wearing glasses

For service personnel, if they want to wear glasses at work, there are three points for attention: one is to pay attention to the choice of glasses; the other is to pay attention to the cleaning of glasses. People who wear glasses must insist on cleaning them every day If necessary, the frame should be cleaned regularly; the third is to pay attention to the wearing method of sunglasses, sunglasses, that is, sunglasses, which are mainly suitable for people to wear during outdoor activities to prevent ultraviolet rays from damaging the eyes. Sunglasses are not appropriate.ear modification

There are two main points that service personnel need to pay attention to when modifying ears:
1. Descaling of the ears

Service personnel must descale the ears every day.However, it must be noted that this is not suitable for the workplace, especially not to dig out your own "earwax" when receiving clients.

2. Trimming of ear hair

When people reach a certain age, thick ear hair will grow around the earhole.Once the service personnel find this kind of situation on themselves, they should trim it in time, otherwise it will be very unsightly.

nose modification

Service personnel should focus on the following three issues when grooming their own noses:
1. Removal of mucus

Service personnel should pay attention to that they should not blow their noses, pick their noses, flick or smear their nose indiscriminately with their hands in public, let alone inhale them forcefully into their stomachs.It is necessary to remove the nasal mucus, and it should be done when no one is present, with the assistance of a handkerchief or paper towel.Also remember to try not to make this move too loud.

2. Cleaning of "blackheads"
Around the nose, the pores are often thicker.When cleaning up these things that damage personal image, don't squeeze and scratch randomly, causing local infection.It is wise to do this: one is to clean the area carefully at ordinary times, and the other is to dispose of it with "nose strips" specially designed to deal with them.

3. Trimming of nose hair

Like ear hair, nose hair grows to a certain extent, and it will protrude out of the nostrils.Once it is found to be too long, it should be trimmed.However, you must keep in mind that you must not use your hands to pull out your nose hair in public.

mouth modification

When performing oral grooming, service personnel should pay attention to the following five main aspects:

1. Brush your teeth
If a person's mouth is not clean enough, bad breath will occur.Service personnel should do a good job in oral hygiene to prevent peculiar smell in the mouth. The best way is to brush your teeth carefully.

2. An etiquette expert reminds you

Do "three threes" when brushing your teeth.That is, brush your teeth three times a day, and each brushing should be done 3 minutes after a meal, and the time for brushing your teeth should not be less than 3 minutes each time.

3. Scaling
To maintain teeth, in addition to making them free of foreign matter and odor, we must also pay attention to keeping them white and timely remove tartar that hinders oral hygiene.Under the current conditions, the best way to do this is to go to the dental hospital to wash your teeth regularly.Generally speaking, adults should wash their teeth once every six months or so.

4. Fasting
The fasting mentioned here mainly means that the service personnel should temporarily avoid eating some food with too pungent smell in order to prevent the mouth from producing peculiar smell due to dietary reasons.They mainly include onions, garlic, scallions, leeks, fermented bean curd, shrimp paste, spirits and cigarettes.

5. Lip protector
When a person is silent, their lips are usually the most noticeable.Therefore, service personnel should take care of their lips consciously.Do everything possible to keep your lips from cracking and bursting.

Shaving
Male service personnel, if they have no special religious beliefs or ethnic customs, must insist on shaving before going to work every day, and avoid showing their faces at work with unshaven beards.For female service personnel, if they have some overly thick hairs on their lips due to endocrine disorders, they should also be removed in time.

hair grooming
([-]) Cleanliness of the hair department
For anyone, whether the hair can be kept tidy in interpersonal communication directly affects others' evaluation of themselves.

In order to ensure the cleanliness of their hair department and maintain their perfect image, service personnel must consciously clean, trim and comb their hair.

Ways to keep your hair tidy

Clean regularly
Pruning regularly
comb every day
Clean regularly
In addition to paying attention to the correct method, the most important thing is to wash your hair regularly and persevere.It is generally believed that service personnel wash their hair at least two to three times a week.If conditions permit, it is best to clean it once a day.

Pruning regularly
Just like washing your hair, trimming your hair needs to be done regularly and consistently.Under normal circumstances, service personnel should usually trim their hair every half a month or so.At the very least, also make sure to get your hair trimmed once a month.

◇Card every day

Brushing hair is something most service workers do every day, and often it should be done more than once.As a rule, service personnel should consciously comb their hair in the following situations: first, before going out to work, second, before changing clothes for work, third, when taking off their hats, fourth, when returning home from get off work, and fifth, other necessary times.

There are three points that service personnel should pay attention to when combing their hair:

1. Combing hair should not be done in public.

2. It is not advisable to start directly when combing hair.It is best to carry a hair comb with you so that you can comb your hair when necessary.

3. Broken hair and dandruff should not be thrown around.When combing hair, it is inevitable that there will be a little broken hair, dandruff, etc., and throwing it around is a sign of lack of education.

([-]) Choice of hairstyle
After washing, trimming, and combing, people's hair usually presents a certain shape according to their subjective wishes.The so-called hair styling refers to the shape of the hair after a certain modification, also known as hairstyle.

Choosing a hairstyle for a person often directly involves many factors.Age, gender, ethnicity, religion, body shape, face shape, hair quality, personality, clothing, fashion and occupation, etc., are often all factors that must be comprehensively balanced and carefully considered when people choose a specific hairstyle for themselves.Ignoring any of these factors may lead to the failure of hairstyle selection.

For general service personnel, the factors that must be considered first when choosing a hairstyle for themselves should first meet their own professional requirements.In other words, when service personnel choose hairstyles, they should first consider the nature of their work.This is one of the basic requirements of service etiquette for service personnel.

Service personnel are required to give priority to the nature of their work when choosing hairstyles. Specifically, the following two aspects should be emphasized: the principle of choosing hairstyles

▲The length is appropriate
▲ dignified style

◇Appropriate length
When choosing a hairstyle, the service staff should give priority to whether the specific length is appropriate.According to the requirements of the nature of work in the service industry, service personnel are not allowed to freely laissez-faire their length when choosing hairstyles.In terms of hair length, the general requirements for service personnel are: moderate length, mainly short.Specifically, there are different requirements for men and women.

Male service staff hair length
For male service personnel, the specific length of their hair has a specified upper limit and lower limit.

The so-called upper limit refers to the limit when the hair is the longest.As a rule, male service personnel are absolutely not allowed to have long hair or braids while working.Not only that, when male service personnel groom their hair, when considering the upper limit of its specific length, they must also keep in mind to make it both civilized and beautiful.According to the general requirements, when grooming male service staff, they must do: the front hair does not cover the forehead, the side hair does not cover the ears, and the back hair does not touch the collar.

The so-called front hair does not cover the forehead mainly requires male service personnel not to let the hair in front of their heads hang over their foreheads, that is, they are not allowed to have bangs.The so-called side hair does not cover the ears, mainly requires that male service personnel should not let their hair on both sides cover their ears, and should not grow sideburns.The so-called back hair does not touch the collar, which mainly requires that the hair at the back of the head of male service personnel should not grow to the collar of the shirt, so as not to stain the usually white collar.

The lower limit of hair length refers to its shortest limit.For the sake of aesthetics, but also out of hygienic considerations, the lower limit of male service personnel who should not "deviate" when grooming their hair must not be zero.That is, it is generally not allowed to shave its own hair.Because under normal circumstances, if a man is bald, not only does it not conform to people's daily aesthetic habits, but it often gives people a funny and weird feeling.

◇Hair length of waitress

For female service staff, there are also specified upper and lower limits for the specific length of their hair.

The main requirement is that the specific upper limit of the hair length of female service personnel in the workplace is that it should not be longer than the shoulders, should not block the eyes, and is not allowed to be spread out at will.The purpose of making this request is not to force those with shoulder-length hair to be cut short, but to take certain measures to coil, bundle, braid, or place their super-long hair before going to work. Under the work cap, the hair must not be disheveled.As for whether they can grow their hair flowing after get off work, it is purely personal freedom and should not be interfered with.

Female service personnel are not allowed to grow their hair over their shoulders and spread it naturally, mainly because it will strengthen their gender characteristics, and even add feminine charm to themselves. It is incompatible with the requirements that it is not appropriate to strengthen one's gender characteristics in the workplace.In addition, female service personnel who work in some jobs with high hygiene requirements are not allowed to have excessively long hair, which is usually directly related to the requirements of their specific positions.

The lower limit of hair length for female service staff at work is also not allowed to shave their hair.Naturally, there is no need to make a fuss about the practice of some trendy women shaving their black hair.However, if female service personnel receive clients with bald heads in their workplaces, they will definitely appear nondescript, and it will be difficult to give them a good impression.

etiquette experts remind you

It is wise for female service staff to consciously wear short hair at ordinary times.In this way, it is not only convenient to comb, conforms to fashion, but also gives people a sense of shrewdness and ability.

◇Significant style

When service personnel choose hairstyles, they should also consciously make them reflect a solemn and conservative overall style.Only in this way can it be commensurate with the specific identity of the service personnel, and it is easy to gain the trust of the service object.

(End of this chapter)