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Chapter 40 Understanding Business Service Etiquette (13)
The high and low squatting posture is the most frequently used squatting posture by service personnel.Its basic feature is that one knee is high and the other is low.The main requirement is: when squatting, the feet are not side by side, but the left foot is in front and the right foot is behind.The left foot should be completely on the ground, with the calf basically perpendicular to the ground; the right foot should be on the sole of the foot, with the heel lifted.At this moment, the right knee must be lower than the left knee, and the inner side of the right knee should be closer to the inner side of the left calf, forming a state where the left knee is high and the right knee is low.Women should keep their legs tight, while men can separate them moderately.Hips down, basically supporting the body with the right leg.It is often more convenient for male service personnel to choose this method at work.

cross squat

The crossed squatting posture is usually suitable for female service staff, especially the service staff wearing short skirts.Its main advantage is that it is beautiful and elegant in shape.Its basic feature is that the legs are crossed together after squatting.The main requirements are: when squatting, the right foot is in front, the left foot is behind, the right calf is perpendicular to the ground, and the whole foot is on the ground.The right leg is on the top and the left leg is on the bottom, and the two overlap.Stretch the left knee from the lower back to the right, lift the heel of the left foot, and put the sole of the foot on the ground.Bring your legs back and forth to support your body together.Lean your upper body forward slightly, with your hips facing down.

half squat

The semi-squat squat position is mostly used temporarily during walking.It is less formal than the first two squats, but it can be used in emergencies.Its basic feature: half upright half squat body.

The main requirements are: when squatting, the upper body should bend slightly, but it should not form a right or acute angle with the lower limbs; Both should be obtuse angles; the center of gravity of the body should be placed on one leg; the legs should not be too far apart.

half kneeling squat

Half-kneeling squat, also known as single-kneeling squat.It is also an informal squatting posture, which is mostly used when squatting for a long time or for the convenience of exerting force.

Its basic feature is to squat and kneel with both legs.Its main requirements are: after squatting down, one leg should be placed on the ground with one knee, the buttocks should be on the heel, and the toes should be on the ground.The other leg should be on the ground with the whole foot, and the calf should be perpendicular to the ground.Both knees should be out at the same time, and the legs should be as close together as possible.

([-]) Squatting contraindications

According to the service etiquette code, even if it is necessary to adopt a squatting position in your work, you should remember and avoid the following seven taboos:
don't squat suddenly
don't get too close
don't misplace
don't be naked
don't abuse
don't squat on chairs

don't squat to rest
don't squat suddenly
When squatting, do not go too fast.This is especially important to keep in mind when you need to squat while walking.

don't get too close
When squatting, keep a certain distance from the people around you.When squatting with others at the same time, the distance between the two parties should not be ignored to prevent "head-on collision" with each other.

don't misplace
When squatting next to another person, especially a client, it is best to be sideways.It is generally rude to squat with your front facing the other person, or squat with your back facing the other person.

don't be naked
When squatting in front of the public, especially when the female service staff in skirts do so, they must avoid the situation that the lower body is not covered, especially to prevent the thighs from being spread apart, otherwise the personal privacy will be exposed to the eyes of outsiders.

don't abuse
When serving people, if you use a squatting posture when there is no need, it will only give the other party a sense of hypocrisy, without any enthusiasm for service.If you have to do this, you can only go too far.

don't squat on chairs

Some people have the habit of "squatting without sitting on chairs".But doing so in the workplace is naturally unacceptable.

don't squat to rest
In many people's minds, squatting is a way to rest.But for service personnel, this practice is absolutely not allowed.

Sitting position
([-]) Requirements for sitting posture
The sitting posture includes two basic movements of sitting and leaving.To learn and train the correct sitting posture, service personnel must strictly follow the etiquette requirements.

Seating requirements

Taking a seat is also called taking a seat or taking a seat.It refers to the act of getting into a seat.There are eight basic requirements for service personnel when they take their seats:

sit after others

take your place
Take a seat at the "ritual" place

Sit from the left side of the seat

greet those around

sit silently

approach the seat with the back

Adjust your body position after sitting down

sit after others

Out of politeness, when you sit with others, or at the same time with the other party, and the other party is your service object, you must invite the other party to take a seat first, and you must not take a seat first.

take your place
When sitting in a public place, be sure to sit in a conventional position such as a chair or a stool.It is often rude to sit on a table, on a windowsill, or on the floor.

Take a seat at the "ritual" place

When sitting with others at the same time, you should pay attention to the dignity of the seat, and take the initiative to give up the seat to others.

Sit from the left side of the seat

If conditions permit, it is best to approach it from the left side of the seat when seated.It is a kind of courtesy to do so, and it is also easy to take a seat.

greet those around

When taking a seat, if there are acquaintances sitting nearby, you should take the initiative to say hello to them; if you don't know the people around you, you should also nod to them first.In public places, if you want to sit next to others, you must first ask for their approval.

sit silently

When you are seated, slow down and relax your movements, and try not to make the seat rattle and make noise disturbing.

approach the seat with the back

When sitting in front of others, it is best to turn your back to your seat so that your back is not facing the other person.The proper way is: first approach the seat sideways, stand with your back to it, step back a little with your right leg, confirm the position of the seat with your calf, and then sit down accordingly.If necessary, you can hold the handle of the seat with one hand.

Adjust your body position after sitting down

To make yourself comfortable, you can adjust your body position or arrange your clothes after sitting down.But this action cannot be performed at the same time as sitting.

request to leave seat

Leaving a seat refers to a person in a sitting position getting up and leaving.When leaving the seat, there are five main requirements.

first expressed
Pay attention to the sequence
get up slowly
stand up and go
leave from the left
first expressed
When leaving the seat, if there is someone sitting beside you, you must first signal to them with words or gestures, and then you can stand up.Jumping up, sometimes people are startled.

Pay attention to the sequence
If you leave your seat at the same time as others, you must pay attention to the order in which you get up.When the status is lower than that of the other party, you should leave your seat later.When the status is higher than the other party, you can leave your seat first.Only when the identities of the two parties are similar are they allowed to get up and leave their seats at the same time.

get up slowly
When getting up and leaving the seat, it is best to move gently and silently, especially to avoid "dragging", making the seat noisy, or dropping the seat cushion and chair cover on the ground.

stand up and go
After leaving the seat, first adopt the "basic stance".After standing still, you can leave.If you get up and run, or leave your seat and walk away at the same time, you will appear to be in too much of a hurry.

leave from the left
When possible, after getting up, it is advisable to leave from the left side.Like "left person", "left out" is also a kind of etiquette.

([-]) Sitting posture
Generally speaking, the sitting posture requirements of service personnel, including upper body posture requirements and lower limb posture requirements, will be explained separately below.

Upper Body Postural Requirements

The posture of the upper body in the sitting posture refers to the specific position of the head, torso and upper limbs after the service staff sits. Knowing the requirements of the correct upper body posture is extremely important to maintain the correct sitting posture etiquette:
Upper Body Postural Requirements

Pay attention to the correct position of the head

Note the upright position of the torso

Pay attention to the placement of the arms

Pay attention to the correct position of the head

The most important thing is that you should never raise your head, lower your head, tilt your head, turn your head, etc. when sitting in front of outsiders.

The standard head position after sitting down should be to raise the head straight, look straight with both eyes, and retract the chin.The whole head looks like a straight line, perpendicular to the ground.For practical needs, it is allowed to look down at the documents and items on the table during office work, but when answering other people's questions, you must raise your head, otherwise it has the meaning of being indifferent.When talking with people, you can face straight ahead, or turn your face sideways to the other person, but you are not allowed to face the other person with the back of your head.

Note the upright position of the torso

After sitting, the torso of the body should also be straightened.Things to pay attention to are:
One is the backrest of the chair.Leaning is mainly used for resting.Therefore, when taking a seat due to work needs, usually the upper body should not be completely leaned against the back of the seat.If possible, it is best not to rely on it at all.

The second is the occupancy of the chair surface.Since it is not advisable to often lean on the back of the chair, there is also the problem of occupancy of the chair surface.In front of elders, it is generally not advisable to fill up the chair.After sitting down, it occupies about 3/4 of it, which is the most appropriate for etiquette.

The third is the orientation of the body.When talking with others, in order to show that you value them, you should not only face the other person, but also turn your entire upper body toward the other person at the same time.But be careful not to twist your torso when you sit sideways.

The fourth is the basic outline.When sitting in front of a large audience, the basic outline of the torso should be aesthetically pleasing.Most importantly, the torso should be straight, the chest should be straight, the abdomen should be retracted, and the waist and back must be erect.

Pay attention to the placement of the arms

According to actual needs, there are five main correct positions for service personnel to place their arms after sitting.

One is on the two thighs.There are three specific methods: one is to put both hands on one thigh, the other is to stack the hands and place them on the two thighs, and the third is to clasp the hands and place them on the two thighs.It should be emphasized that it is not allowed to put your hands on your calves.

The second is to put it on one thigh.When talking sideways with someone, it is usually advisable to put both hands on the thigh on the side you are on.There are two specific methods: one is to stack your hands; the other is to hold your hands together.

The third is to put it on the purse file.When a woman wearing a short skirt sits facing a man and there is no barrier in front of her, in order to avoid "disappearing", she can generally put her purse or documents on her thighs that are close together.Then, you can put your hands on it, or hold it, or fold it, or hold it behind.

Fourth, put it on the table in front of you.It is feasible to put your hands flat on the edge of the table, or put your hands on the table with hands clasped.Sometimes, you can also put your hands on the table.

The fifth is to put it on the armrest beside you.After sitting down, it is naturally allowed to place your hands on the armrest of the seat.The correct method is: when sitting upright, it is advisable to put your hands on the armrests on both sides.When sitting sideways, you should stack or clasp your hands and place them on the armrest on the sideways side.

Postural requirements for lower extremities

After taking a seat, most of a person's lower limbs fall into the sight of others.Regardless of whether it is from the perspective of being civilized and polite or sitting gracefully and comfortably, service personnel should pay more attention to the placement of their lower limbs after sitting.

After sitting, the position of the lower limbs is mainly determined by the different positions of the legs and feet.Different lower body positions constitute different sitting postures. "Sit upright" usually has the following eight postures:
Also known as the basic seated or straight-legged pose, it is suitable for the most formal occasions.The main requirement is: upper body and thigh, thigh and calf should form a right angle, and the calf should be perpendicular to the ground.Knees, feet, including the heels of both feet, should be completely together.

knee open pose
It is mostly used by men and is more formal.The main requirements are: the upper body and the thigh, the thigh and the calf are at right angles, and the calf is perpendicular to the ground.The knees are allowed to be separated, but not more than shoulder width apart.

Leg Stacking

It is suitable for women in short skirts and has a very elegant shape.The main requirement is: completely overlap the legs one up and one down, without any gap between the legs after overlapping, just like a straight line.Put your feet obliquely on the left and right sides, the legs after the oblique placement form a 45-degree angle with the ground, and the toes of the feet stacked on top are vertical to the ground.

Diagonal Legs

It is suitable for ladies who wear skirts to sit at a lower place.The main requirement is: put your legs together first, then place your feet obliquely to the left or right, and try to make the legs after the oblique placement form a 45-degree angle with the ground.

crossed feet

It is suitable for all occasions and can be worn by both men and women.The main requirements are: the knees should be brought together first, and then the feet should be crossed at the ankles.It should be noted that the crossed feet can be retracted or placed obliquely, but they should not be stretched out far ahead.

Feet retracted

It is suitable for general occasions and is suitable for both men and women.The main requirements are: the two thighs are first brought together, the knees can be slightly opened, the two calves can be bent back to the inside after being slightly separated, and the soles of the feet are on the ground.

forward bend

It is also a graceful sitting posture for women.The main requirement is: after the thighs are close together, extend one leg forward and bend the other leg back, the soles of both feet are on the ground, and the front and back of the feet should be kept in a straight line.

thigh stack

It is generally more suitable for men to use in informal occasions.The main requirement is: the legs are stacked on top of each other at the thigh section.After stacking, the calf of the lower leg is perpendicular to the ground, and the sole of the foot is on the ground; the lower leg of the upper leg is retracted inward, and at the same time, it is advisable to point the toes downward.

([-]) Wrong sitting posture
Wrong sitting posture

legs in wrong sitting position

feet in wrong sitting position

hand in wrong sitting position

Upper body and head in incorrect sitting position

When sitting in front of outsiders, service personnel must abide by the basic rules of self-discipline and respect for others in service etiquette, and it is absolutely not appropriate to adopt a sitting posture that violates the etiquette norms.The following sitting postures are all listed as foul taboos.

legs in wrong sitting position

When facing outsiders, if the legs are spread too far, whether it is the thighs or the calves, it is extremely indecent.

Improper legwork
Putting your legs together after sitting does not mean that it is absolutely impossible.But the correct way should be to frame the two thighs, and make sure they are close together.If one calf is placed on the other thigh, leaving a large gap between the two, it becomes the so-called "crossed legs", which seems a bit too presumptuous.

legs straight out
After sitting down, it is not advisable to stretch your legs straight forward.Doing that would not only be potentially intrusive, but also unsightly.If there is a table in front of you, try not to stick your legs out.

put the legs on the chair
Some people like to put their legs or one leg high for comfort after sitting down, and sometimes even lift them to the table or chair in front of them.If the service staff does this at work, it will give people a very bad impression.It is also inappropriate to put one or both legs cross-legged on the seat on which one is sitting.

(End of this chapter)