The Complete Collection of Ice Books

Chapter 36 Mood (10)
Therefore, when the director of human resources lays off "royal relatives" according to the boss's intention, communication skills come first.Through ingenious communication, the "royal relatives" think that they should be laid off, and let the "royal relatives" take the initiative to resign.Then the human resources director pushed the boat forward and actively communicated with the boss to seek compensation and appropriate arrangements to resolve the conflict virtually.

(7) Even after the "royal relatives" are laid off, they should always care about these people-show concern for them on behalf of the company and the boss.Even if the boss doesn't care or forgets, he should care about them in the most appropriate way on behalf of the company and the boss.Those who were laid off will be moved by that.Even if there is only one greeting text message during the holidays, this is what the human resources director should do.

Differentiation of modality

Original text
All rooted in their feelings, can not help correcting ①.Weak but not obsequious, mad but not arrogant, lazy but sincere, flexible but vigorous, all of them can become weapons; otherwise, they are scum.Probably also got two or three.

注释
① all rooted in their feelings, can not help but correct: root, rooted in, come from.Love, here refers to the true feelings in the heart.Can't help, don't let anyone do what they want.In vain, bent.Correction means deliberate pretentiousness. ②Exercise: Refers to softness with firmness, strong and heroic. ③Probably also get two or three: roughly, roughly, refer to the general situation of the above four modalities.Two to three, two to three percent, means that some signs can be seen.

Translation
These moods all come from the true feelings in people's hearts, and they cannot be pretentious or artificial.If the euphemistic and weak people are not flattering, if the wild and unrestrained people are not noisy, if the lazy and lazy people can be honest and pure, if the sociable people can be strong and heroic, they will all become useful talents in the future; Weak and flattering, unrestrained but noisy, lazy and lazy but not honest and innocent, smooth in communication but not strong, you will become useless waste in the future.Mood changes and is difficult to accurately grasp, but as long as you see the general situation of the modality, you can tell who will become useful talents and who will become useless waste in the future.

Interpretation
In fact, in a person, there are more or less all the above four characteristics, but a certain one is the main characteristic.From the perspective of talent development, the above four modalities are the roots of human beings, but not all of them. As long as there are other advantages to compensate, they can still become great talents.

Weak people don't flatter the crowd; crazy people don't grandstand; those who are lazy come from their true temperament, and those who are tactful and smooth without losing their integrity can make a difference.These four "attitudes" and four kinds of people make the most of their strengths and avoid their weaknesses, focus on the big picture, and differentiate in the details. Those who get the right will become great weapons, and those who get the wrong will eventually become scum.

If a "weak" person has "flattery", he will become a flatterer, a flatterer, and a begging for mercy when he sees others.

If the "crazy" person has "哗", they are noisy, jumping, and unreasonable people. They are often vulgar and vulgar, which is a kind of delusion.

If a "lazy" person lacks "sincerity", he will be arrogant and arrogant, so it is not desirable to cause disasters, which is a kind of arrogance.

If people in the "circumstance state" do not have "vigorous deeds", they will become very powerful, almost cunning, insidious and vicious, which is a dangerous sign.For this kind of person, one should always be vigilant and be on guard everywhere, not to mess up one's position or even ruin one's career because of the danger of one person.

The four moods mentioned above are all common typical characters, but not all of them. As long as there are other advantages to compensate, they can still achieve something.

Utilize the world
Everyone has their own strengths and weaknesses, as long as they can make use of their strengths and avoid their weaknesses, there will be no one who is unusable in the world.In this sense, the key to how leaders know and employ people is to first look at their strengths and then their weaknesses.

Liu Zongyuan in the Tang Dynasty once said such a thing: A person who was born as a carpenter could not even repair his own broken bed, which shows that his skill in chiseling and sawing is very poor.But he claimed to be able to build houses, Liu Zongyuan was skeptical about this.Later, Liu Zongyuan saw the carpenter on a large house construction site.I saw that he was giving orders, and he was in control; many craftsmen were working hard under his command, in an orderly and orderly manner.Liu Zongyuan was amazed.What should we think of this person?If he is not a good craftsman first and then discarded, it will undoubtedly bury an excellent project organizer.It may seem insignificant, but it is actually very important.Is it possible to understand a truth from this story? If you look at a person's strengths first, you can make him fully display his talents and realize his value; if you look at a person's weaknesses first, his strengths and advantages will be easily covered up and ignored.Therefore, when looking at a person, you should first look at what job he is qualified for, and you should not do everything possible to find fault with him.

Being good at seeing strengths from weaknesses is another trick of knowing people.Han Hun, a minister of the Tang Dynasty, received a young man recommended by others to seek an official position one day.Han Hunzhijiu hosted a banquet in honor of him, and when he asked, this person showed a somewhat weird temper, not good at speech, and not well-versed in the world.Usually, such people are not liked and difficult to be used.However, from his lack of understanding of the world, Han Hun saw that he was selfless and unyielding, so he named him "Jiankumen", that is, the current warehouse manager.Sure enough, since he took office, there has never been a warehouse loss.

While employing people's strengths, we must be able to accommodate their weaknesses.Weaknesses include two aspects: one is what people are not good at in their own qualities; the other is some mistakes made by people.On the one hand, the more talented a person is, the more obvious his flaws are often exposed.For example, talented people tend to be proud of their talents; courageous people tend to be unconventional; modest people are often timid, and so on.On the other hand, mistakes and faults are unavoidable. Therefore, if you cannot forgive the small mistakes made by talented people, you will bury the talented person, and there will be almost no talented person in the world.Dongfang Shuo, a writer of the Western Han Dynasty, said in a memorial to Emperor Wu of the Han Dynasty: "When the water is clear, there will be no fish, and when people observe it, there will be no disciples."

There is no perfect person in the world.Disadvantages and strengths are often symbiotic, and advantages in this respect may become disadvantages in other respects.To be too decisive may be self-willed, and to be too cautious may be indecision. "There is no pure gold, and no one is perfect", don't let a person miss a talent because of his shortcomings and faults, learn to tolerate others' shortcomings, and the same is true for dealing with others.

Business utilization
When selecting and employing people, one must know how to handle them well.However, it is not easy to select good talents. Although perfection is not required for talents, the character of talents is the most important. No matter how outstanding a person's ability is, if he does not have good character, he cannot be appointed.

In the highly competitive modern industrial society, as a branch manager of a large high-tech company, he will face various difficulties at any time. Kenneth is now in this tormenting situation: almost six months, sales It has been declining, and his boss is constantly putting pressure on him to improve the sales of the department that Kenneth is responsible for.For more than a month, he has been eagerly looking forward to finding an experienced salesperson who can bring them hope to strengthen the sales force of his department.But it wasn't until three days ago that he finally met a promising candidate.

From the moment the man walked confidently into his office, Kenneth had a strong sense that this was exactly what he was looking for.As the conversation progressed, he became more and more excited, and even felt that it was a godsend that he was lucky enough to meet this person.This person not only has excellent marketing experience, but also knows the ins and outs of Kenneth's industry; the most interesting thing is that this person has just resigned from a key position in a company he has worked successfully for six years. And the company he resigned from was the main competitor of Kenneth's company.

Throughout the interview, Kenneth deeply realized that in every respect, this salesperson was far superior to other applicants he had met.Just as he was making up his mind to hire the man (with a call or two to check on him), the man, somewhat surreptitiously, fished out a small square envelope from the briefcase he was carrying and pulled out a The CD is held in the hand like a priceless treasure.

"Can you guess what's on this disk?" He asked Kenneth slyly.

Kenneth shook his head.

Still smiling, with some confidence in his voice, the man went on to explain to Kenneth that the disk contained a wealth of secrets about Kenneth's company's competitor—that is, the company he used to work for. Information, including details of its customers and investment data on a major tender for which Kenneth's company is competing.At the end of the meeting, the man assured Kenneth that if Kenneth hired him, the disk would belong to him, and that he would provide more information like this.

As the man turned to leave his office, Kenneth suddenly felt a strong reaction: anger.How could this guy do such a thing?Kenneth understands that this person's advice and giving are unreasonable or even illegal. Just for this, this guy is not the kind of person Kenneth wants.

Later, Kenneth called the salesperson directly and told him that he was not going to hire him even though he might be the best person for the position in terms of ability.

It can be seen that the key to seeing people is to grasp their inner character.

Insufficiency of Tenses and Emotional Discussionists

Original text
The former has a constant state and a tense state.There is a dialogue ①, and the god ② suddenly goes to ③; everyone praises ④, but this one sneers;

注释
①Fang You Dialogue: Fang, is, is.Conversation, interview. ②God: Here refers to the eyes and eyes. ③ He goes: Refers to looking elsewhere. ④ Public praise: refers to the occasion when everyone is talking and laughing. ⑤Deep, dangerous and difficult to approach: deep, refers to the deepness of the city; dangerous, refers to sinister intentions. ⑥ On love: refers to the establishment of friendship.

Translation
What I mentioned above is the modality that often appears in people's life, which we call "constant state".In addition, there are several modalities that do not appear often, which we call "tenses".For example, when you are talking with someone, you suddenly turn your eyes and thoughts to other places, which shows that this kind of person is not sincere; .This kind of people are deep in the city and have sinister intentions, so you can't establish friendship with them.

Interpretation
The above-mentioned modalities are constant states, but this is not enough to observe a person comprehensively, and it needs to be combined with tense, which is also a kind of modalities.

Tense, as opposed to constant state, is directly interpreted as the form of movement, and tense is closely related to people's social attributes and social environment.Human activities are all marked by the environment and the times.There is no such thing as a person who lives independently of the times and circumstances.Through the tense, we can fully understand the inner activities of people.

Due to various limitations, the ancients failed to clearly propose a method of combining the dynamic and static of "constant state" and "tense", and paid more attention to "constant state" while ignoring "tense", so there are not small defects.In this regard, Zeng Guofan broke away from the framework of his predecessors and created something. He clearly put forward the concept of "constant state" and "temporal state", as well as the dialectical method of combining constant state and tense, thus effectively avoiding the mistakes of mechanism. .In this regard, it is a step forward than others.This is also Zeng Guofan's excellence as an important minister in the late Qing Dynasty.

Modals that occur infrequently are called tenses.

For example, when you are talking with someone, you suddenly turn your eyes to other places casually, and your thoughts wander. Such people are usually insincere, disrespectful, and have other thoughts.If you have a heart-to-heart exchange with this kind of person, you are looking for the wrong person.Another possibility is that he moved quickly from one subject to another.There are two reasons for this kind of modality. One is that this person is an introverted thinker. This type of person pays more attention to his inner world. His inner feelings are sensitive and rich, and his thinking changes quickly, but he has little basis and takes care of changes in external situations ; Another reason is that this kind of people have other ideas.It is not surprising that the former is based on nature; the latter belongs to the type of insufficiency and discussion in "Bing Jian".

Another example is that everyone is chatting and laughing together, and they are talking happily, but this person is the only one who is sneering, indifferent, or watching with cold eyes. This kind of person is either an expert.I have my own unique insights, and I feel uncomfortable when I see others talking nonsense. I don't want to get mixed up in it, but I can't bear everyone's nonsense, so I show it in modality; otherwise, I will walk away immediately. ignore.This situation is reasonable and not surprising.The other situation is cynicism without background, self-importance above everyone, indifference, and ulterior motives. This type of person belongs to the "deficiency and sentimentalists" mentioned in "Bingjian".

The above two kinds of people are abnormal and contrary to common sense. Their city mansion is very deep, their intentions are sinister, and it is difficult to approach.Therefore, "Bing Jian" says "deep and dangerous, difficult to approach, insufficient and emotional".However, for these "deficiencies and arguments", one should also accurately judge his true thoughts in the situation at that time, otherwise he may misunderstand the person.It is easy to lose the correctness when discussing people only based on the tense in the modality, without asking about their usual performance.For example, the person who "talks about him" may have other feelings in his heart, but he just failed to pay attention to it at the time.He is not interested in the kind of "alone" people and the happy things everyone talks about, so he adopts a silent attitude. Maybe he just has unique insights.Therefore, it is also important to judge the context of a person's behavior.

Steady states focus on observation, while tense focuses on behavior.The experience of knowing people tells people: eye observation cannot completely replace practice, which is absolutely true.Because people's eyes recognize people, certain illusions may occur due to various reasons.Therefore, to know people fundamentally, we must focus on their behavior and see how they behave through behavior.In daily life, some people can deceive people with rhetoric, but it is difficult to cover up their deceitfulness with their actions. False actions can also deceive people for a while, but they cannot deceive people forever.

To know people, listen to their words and watch their actions.It is to emphasize that knowing people is not only about listening to what they say, but more importantly, seeing how they are doing. This is the practice we are talking about.

Listening to public opinion's evaluation of people can be a reference for distinguishing good and bad, but it is difficult to be sure, because if public opinion is based on people who turn right and wrong out of ulterior motives, good people can be said to be bad people, and bad people can also be said to be good people.Therefore, one must be pragmatic in knowing people, that is, to find out the behavior of the person in a realistic manner. In the face of the facts, a sycophant can distinguish himself.Therefore, to judge a person depends on his practice, and one can know what a person is like from his practice, and practice is the standard way to know a person.

Utilize the world
Through the tense, we can not only know what this kind of person thinks in his heart, but also infer his moral character from this.

Before Cai Jing, a treacherous official in the Northern Song Dynasty, came to power and messed up the government, a man named Chen Guan saw that Cai Jing was looking at the sun for a long time without blinking, so he told others: "Cai Jing looks directly at the sun for a long time without blinking, he is full of energy and strong-willed." , steady and stable, he will be able to show great wealth and honor in the future. But he thinks that he is superior in talent, dares to be hostile to the sun, and his ambition is too high. Disturb the government." When Chen Guan served as an official admonishing various affairs for the emperor, he reported Cai Jing's adultery and crimes.But because Cai Jing is working as the emperor's secretary, the adultery has not yet been revealed, and everyone thinks that Chen Guan is making trouble out of nothing, and they don't take it seriously.Later, when Cai Jing got his wish, as Chen Guan said, everyone remembered Chen Guan's foresight.

It's a pity that there are few people in the world who have the ability to know people like Chen Guan; there are also few people who can know Chen Guan's ability to know people; even fewer people can believe in Chen Guan's foresight.So a person like Cai Jing who is talented, intelligent, treacherous and cute can naturally cause troubles in the world.

Business utilization
In business, we often encounter people who show no emotion.For such people, we must maintain a high degree of vigilance.If the speech is obviously beneficial to a certain person, then it should be known that the talker is trying to deceive others; , then you should know that the talker is deliberately sowing discord; if the speech obviously avoids certain people without commenting, then you should know that the talker is deliberately suppressing talents.

Once, a purchaser of Hu Qingyutang accidentally bought leopard bones as tiger bones, and the quantity was quite large.Purchase Ada knew that this purchaser was very reliable in his daily work, and he was busy, so he put the leopard bones into the warehouse for backup without careful inspection.A newly promoted deputy (equivalent to the current deputy manager) found out about this and felt that this was another opportunity for promotion.So, he directly made a "small report" to his boss Hu Xueyan.

Hu Xueyan immediately took people to the medicine warehouse to check the batch of medicinal materials, and found that the leopard bones were indeed mistaken for tiger bones, so he ordered the medicine workers to destroy them all.Seeing that due to his mistakes in work, he brought huge economic losses to his boss, Ah Da, who purchased goods, handed over his resignation letter anxiously.

Unexpectedly, Hu Xueyan persuaded him very kindly: "It is inevitable to make mistakes in the busy schedule, just be careful in the future." Its dismissed.

In Hu Xueyan's view, as a deputy, it is dereliction of duty if he discovers counterfeit medicines and fails to report to Ah Da who purchased them in time;If he is not punished severely but rewarded instead, everyone will follow suit in the future, which will inevitably create a gap between the upper and lower levels.

Hu Xueyan's tactic of "killing one to warn others" was used simply and neatly, and he did not condone employees with dishonest intentions.Since then, Hu Qingyutang has never had any similar small report incidents, and the business has become more and more prosperous with the top and bottom working together.

(End of this chapter)